Note: The job is a remote job and is open to candidates in USA. Cox Automotive is a leading company in the automotive industry, and they are seeking a Remote Customer Service Agent to join their team. This role is focused on managing logistics for fleet operations and providing exceptional service to customers.
Responsibilities
- Handle all inbound calls in a timely manner
- Accurately gather and follow customer requirements during the initial call
- Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location
- Ensure accurate billing information is communicated to the service provider
- Handle estimates promptly and accurately
- Make outbound calls to obtain updates on open events
- Keep customers updated on the event status and follow their instructions
- Collaborate with the roadside dispatcher when problems arise
- Manage time effectively to prioritize and complete tasks within deadlines
Skills
- High school diploma or GED and up to 2 years of experience in a related field
- Strong customer service experience
- A degree in related discipline or industry experience
Benefits
- Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
- Comprehensive healthcare, with multiple options for individuals and families.
- Generous 401(k) retirement plans with company match.
- Professional development and continuing education opportunities.
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
- Extra perks like pet insurance, employee discounts and much more.
- Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Company Overview