Note: The job is a remote job and is open to candidates in USA. Sparklight, a Cable One brand, is dedicated to connecting people to what matters most. As a Customer Care and Sales Advisor I, you will serve as a supportive voice for customers, assisting with billing questions and product changes while building trust through empathetic communication.
Responsibilities
- Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies
- Perform entry-level sales and support tasks within a designated region or business area
- Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication
- Actively listen and ask questions to understand customer needs, showing empathy and respect
- Handle a variety of customer-facing duties, including:
- Addressing requests to disconnect or remove services
- Providing billing and pricing information
- Resolving standard issues remotely or educating customers on resolution steps
- Scheduling service appointments when remote resolution isn’t possible
- Arranging product returns or exchanges
- Managing add/change/delete requests in hosted platforms
- Use effective telephone-based selling skills to:
- Build rapport and identify customer issues
- Offer creative solutions and explain product/service benefits
- Negotiate household spend and upsell additional services
- Accurately and efficiently input orders
- Meet or exceed weekly and monthly sales activity goals
- Follow company-approved scripts to ensure consistent communication
- Assist with special projects as assigned
Skills
- High School Diploma or GED
- Ability to ask fact-finding questions to identify solutions aligned with customer needs
- Demonstrated patience and professionalism in all customer interactions
- Working knowledge of Cable One products and services
- Strong communication and active listening skills
- Ability to remain composed and empathetic in high-pressure situations
- Ability to sit for extended periods, use hands, talk, and hear
- May be required to lift up to 10 pounds
Benefits
- Health from Day One: Medical, dental, and vision plans start immediately
- Protect What Matters: Life insurance for you and your loved ones
- Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
- Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
- Extra Peace of Mind: Group legal plan and identity theft protection
- Learn & Earn: Tuition reimbursement up to $5,250 in your first year
- Give Back: Participate in community support programs across the U.S.
- Celebrate Wins: Recognition and awards programs highlight your achievements
- Grow Your Career: Clear advancement opportunities
- Team Vibes: Collaborative work environment where ideas and teamwork thrive
Company Overview