Note: The job is a remote job and is open to candidates in USA. Merakey is a non-profit provider of developmental, behavioral health, and education services. They are seeking a Remote Assistive Technology Support Analyst to support their Intellectual and Developmental Disabilities (IDD) programs by providing operational guidance, troubleshooting technology, and ensuring continuity of care across residential homes.
Responsibilities
- Serving as the remote point person during assigned shifts for multiple residential homes, providing operational support to Direct Support Professionals (DSPs), assisting with staffing communication, shift handoffs, and day-to-day operational questions
- Providing guidance during urgent or high-pressure situations, assessing needs, and escalating concerns to on-call leadership when appropriate while following established protocols
- Monitoring real-time alerts from remote support systems, including doors, motion sensors, environmental monitoring, and safety devices; assessing alerts, determining appropriate response actions, and coordinating follow-up with on-site staff
- Documenting incidents, alerts, interventions, outcomes, and response times accurately to support continuity of care and operational tracking
- Troubleshooting assistive technology and technical systems, including tablets, sensors, mobile devices, Wi-Fi connectivity, user logins, and applications
- Supporting the onboarding of new homes and users onto CareVia systems and assistive technology platforms while tracking recurring technical issues and escalating concerns to IT staff and vendors as needed
- Maintaining logs of alerts, interventions, and technical support activities; identifying patterns, trends, and operational opportunities to improve service delivery
- Participating in pilot reviews, workflow improvement efforts, and continuous improvement initiatives to enhance remote support processes and technology solutions
- Collaborating with internal teams while maintaining confidentiality and ensuring compliance with organizational policies, regulatory requirements, and best practices
Skills
- High school diploma or GED required
- 2+ years experience in Intellectual and Developmental Disabilities (IDD) residential services, behavioral health, caregiving, or human services
- Experience using technology platforms, EHR systems, or digital tools
- Associate's or Bachelor's degree preferred
- 1+ year lead, supervisor, or program coordination experience preferred
- Experience troubleshooting devices or systems preferred
Benefits
- Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
- Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
- DailyPay -- access your pay when you need it!
- On the Goga well-being platform, featuring self-care tools and resources.
- Access Care.com for backup childcare, elder care, and household services.
- Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
- Tuition reimbursement and educational partnerships.
- Employee discounts and savings programs on entertainment, travel, and lifestyle.
- Access to Pryor Online Learning for free online personal development classes.
Company Overview