Note: The job is a remote job and is open to candidates in USA. MillionLogics is a trusted Oracle Partner and global leader in IT solutions, specializing in innovative and scalable services. They are seeking experienced finance professionals to provide omnichannel chat support for SMB owners, handling both general help questions and complex accounting queries.
Responsibilities
- Respond to customer queries via omni chat platforms
- Handle accounting-related questions requiring deep financial expertise
- Support SMB business owners with bookkeeping and financial guidance
- Analyze and interpret financial data to provide accurate responses
- Complete assigned PPT-based tasks as needed
Skills
- Active user of QuickBooks Online (QBO)
- Proven experience in accounting or bookkeeping
- Prior experience with omnichannel chat support
- Strong understanding of financial concepts and data analysis
- Ability to handle complex, data-driven accounting questions
- Experience working with SMB clients is preferred
- SMB business owners with hands-on accounting experience
- Previously engaged experts with relevant domain expertise
- Accountants/bookkeepers comfortable with high-volume, data-heavy queries
Benefits
- Fully Remote
- 40 hours/week with a minimum of 4 hours overlap with PST
Company Overview