Note: The job is a remote job and is open to candidates in USA. Beckman Coulter Life Sciences, a Danaher operating company, is dedicated to innovating life science solutions that save lives. The Implementation Project Manager will lead the implementation process for complex life science instrumentation, ensuring successful delivery, installation, and customer training while managing cross-functional teams and project timelines.
Responsibilities
- Leading cross-functional teams to ensure on-time delivery of instrumentation and successful installation/training for customers
- Preparing customers for successful implementations and communicating project milestones to customers
- Building productive, proactive relationships by engaging with members across different functions of the organization including Sales, Customer Service, Operations, Logistics, Field Service, and Field Applications to ensure project timelines stay on track
- Prioritizing multiple projects at any given time and establish long-term customer relationships as the main point of contact following product sale
- Identifying customer needs to educate and promote value-added services that support long-term customer success
Skills
- Bachelor's Degree or equivalent in a Business or Health Science discipline
- Proven record of accomplishment with a strong background in Sales Operations or Customer Support
- Experienced in a customer-facing support role
- 20% travel, overnight, within North America
- Must have a valid driver's license with an acceptable driving record
- Currently holds a Project Management Accreditation such as PMP or Prince 2
- Experience in the Life Science industry with Lab Automation instrumentation
- Experience with Microsoft Apps and DBS tools such as PSP, value stream mapping, and process flow charts
- Experience in networking (e.g. TCP/IP, DNS, troubleshooting), Windows security (Active Directory, Group Policy, access control), and exposure to Laboratory Information Systems (LIS) is desirable
- Familiarity with supporting secure, reliable systems in regulated or operational environments is an advantage
Benefits
- Bonus/incentive pay
- Paid time off
- Medical/dental/vision insurance
- 401(k) to eligible employees
- Flexible, remote working arrangements for eligible roles
- Remote work arrangement in which you can work remotely from your home
Company Overview
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