Note: The job is a remote job and is open to candidates in USA. Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions focused on the automotive customer lifecycle. The Program Manager will implement strategies set by the Account Management team, ensuring the success of assigned OEM initiatives through coordination, reporting, and quality management.
Responsibilities
- Manage feature requests and write business requirements
- Prioritize engineering tasks with internal and OEM stakeholders
- Coordinate system updates for new model years, including service plan, VMG and accessory trigger updates
- Plan pilots with Account Management Team and delivery departments, including setting objectives and success criteria
- Coordinate training for OEM corporate, OEM field and dealers, Affinitiv internal and external field reps, and support reps
- Plan rollout with Account Team and delivery departments and set up feedback loop
- Account success metrics
- Internal executive-level reports on program success metrics
- Monthly and/or ad hoc reports to OEM as needed
- Coordinate client quarterly business reviews (QBRs) in partnership with Account Management Team
- Coordinate client executive business reviews (EBRs) in partnership with Account Management Team
- Release notes (as well as disseminate to various audiences including OEM Corporate, OEM field, dealers, and internal and external field representatives)
- Online training materials for dealers, field representatives, and OEM personnel
- OEM integrations (e.g. file feeds and APIs)
- Program-specific feature/reporting logic and other program-specific considerations
- Schedule internal meetings as well as draft, store, and disseminate notes
- Schedule OEM stakeholder meetings as well as draft, store, and disseminate notes
- Maintain monthly meeting calendar in partnership with other team members and the Account Management Team
- Lead weekly internal cross-department status calls
- Complete program review for OEM-specific features to confirm functionality against business requirements where possible
- Ensure customer communications either authored or reviewed by Program Manager are professional and positively represent the Company
- Handle support escalations from OEM and field reps
Skills
- 4-year college degree or commensurate experience
- 3+ years external client management skills required
- Understanding and experience with standard SDLC processes and methodologies
- Exceptional critical reasoning skills
- Moderate or better skills in Excel
- Excellent written and verbal communication skills
- Experience analyzing business requirements
- Experience writing functional requirements
- Ability to work both independently and in a team environment
- Ability to communicate effectively with technical and non-technical audiences
- Must be comfortable presenting to clients and executive leadership teams
- Track record of building strong, trusted client relationships preferred
- Experience managing SaaS client relationships preferred
- Experience in the automotive industry a plus
- Experience providing software consulting services a plus
- Experience with Jira a plus
Benefits
- Medical, dental, vision and 401K effective day 1
- Generous PTO
- Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment
- Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships
Company Overview