Note: The job is a remote job and is open to candidates in USA. GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve operational efficiency. The Professional Services Program Manager will lead the delivery of complex services engagements, guiding programs from planning through delivery while building strong relationships with customers and applying agile project management methodologies.
Responsibilities
- Lead delivery of multi-workstream professional services engagements for large and strategic customers, maintaining a consistent focus on measurable customer outcomes and business value realization throughout the program lifecycle
- Build strong relationships with customer stakeholders, including executive leaders, program and project managers, engineering, development, and security teams
- Develop and apply a delivery methodology that uses agile and project management best practices, and communicate how the methodology will be used throughout the program
- Create and continuously communicate program roadmaps, dependencies, milestones, and deliverables across connected projects
- Manage stakeholder expectations and secure approval on major milestones, decisions, and delivery plans — including proactive identification and mitigation of risks that could impact delivery timelines, scope, or customer outcomes
- Define program strategy, including business justification, expected benefits, in-scope and out-of-scope work, timelines, schedules, resources, stakeholders, and success criteria
- Establish core program structures such as RACI charts, work breakdown structures, communication plans, and escalation paths
- Develop and maintain revenue forecasts for assigned programs, partnering with Engagement Managers to track actuals against plan, flag variances early, and support accurate business reporting
- Lead change management activities across programs, including identifying organizational impacts, developing adoption plans, and ensuring customers are prepared to sustain the outcomes delivered
- Work closely with Engagement Managers and Delivery Managers to support program scoping, review delivery assumptions, and help improve project management processes through quarterly initiatives
Skills
- Experience leading complex programs with multiple interdependent projects, stakeholders, and timelines — ideally in an external, billable professional services or consultancy environment rather than internal program management alone
- Strong skill in program planning, forecasting, reporting, and communicating delivery metrics clearly to internal and external stakeholders
- Ability to organize, monitor, and manage long-term project budgets, schedules, risks, and dependencies
- Proven ability to build collaborative relationships with customers and partner effectively with Engagement Managers, Architects, and delivery teams
- Working knowledge of agile and other project management approaches, with the judgment to apply the right structure to different customer needs
- Ability to develop long-term plans that support customer adoption, transformation, and successful delivery outcomes
- Domain familiarity with one or more of the following: data migrations, software implementations, IT application modernization or transformation, or end-user training programs
- A continuous improvement mindset, with a track record of collaborating with peers and leadership to identify inefficiencies, propose process improvements, and drive meaningful changes to delivery practices and team operations
- Comfort leading program-level meetings and driving progress across multiple workstreams
- Willingness to complete GitLab Project Management certification within 2 months of starting in the role
- Top Secret Security Clearance a plus
- PMI Certification(s) or similar industry certifications a plus
- Experience with DevOps tooling or platforms is a plus
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
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