Note: The job is a remote job and is open to candidates in USA. Myriad360 is a company focused on delivering exceptional customer outcomes through high-performing technical teams. The Professional Services Delivery Manager will lead a team responsible for implementing enterprise networking and security solutions, oversee delivery quality, and ensure exceptional customer experiences.
Responsibilities
- Lead, coach, mentor, and develop a team of Professional Services Engineers, Technical Project Leads, and delivery resources supporting Networking and Security services
- Drive accountability for delivery quality, customer satisfaction, utilization, and technical execution
- Support recruiting, onboarding, performance management, career development, and succession planning
- Foster a collaborative, high-performing culture centered on ownership, communication, accountability, and continuous improvement
- Provide regular coaching, feedback, and professional development opportunities
- Provide leadership oversight across active Networking and Security services engagements to ensure scope adherence, technical quality, and successful customer outcomes
- Partner closely with PMO, Technical Project Leads, and Practice Leadership to proactively identify and resolve project risks, resource constraints, and escalations
- Review project health, delivery readiness, staffing, and execution across medium- and high-complexity engagements
- Ensure projects are appropriately staffed and technical ownership is clearly defined throughout the delivery lifecycle
- Improve consistency in project execution, customer communication, documentation, and delivery processes
- Standardize service delivery methodologies, technical documentation, templates, and quality controls across Networking and Security services
- Participate in Statement of Work (SOW) reviews, delivery readiness assessments, and risk evaluations for strategic opportunities
- Define and reinforce best practices for technical design reviews, implementation planning, testing, documentation, and project closeout
- Analyze delivery trends, customer feedback, and escalation patterns to drive continuous operational improvement
- Partner with Sales, Presales, PMO, and Practice Leadership to improve project handoffs, scope clarity, staffing alignment, and delivery readiness
- Support complex customer opportunities by validating technical scope, delivery assumptions, staffing requirements, and project risks
- Collaborate with Networking and Security Practice Leaders to ensure technical standards and customer expectations remain aligned
- Contribute to capacity planning, workforce forecasting, and long-term organizational growth strategies
- Serve as a senior escalation point for Networking and Security delivery engagements
- Reinforce proactive customer communication and strong technical accountability across the delivery organization
- Lead resolution efforts for critical customer situations by aligning technical resources and driving timely issue resolution
- Help build long-term customer confidence through consistent, high-quality service delivery
Skills
- 7+ years of experience in Professional Services, technical delivery, engineering leadership, or a related field
- 3+ years of experience leading technical delivery or engineering teams
- Strong background in enterprise networking, cybersecurity, or infrastructure services
- Experience leading customer-facing implementation, migration, integration, or transformation projects
- Demonstrated success managing multiple concurrent delivery engagements while improving operational processes
- Strong understanding of project governance, resource planning, risk management, and customer escalation processes
- Exceptional leadership, coaching, communication, and relationship management skills
- Ability to balance operational discipline with practical execution in a fast-paced services environment
- Bachelor's degree or equivalent experience preferred
Benefits
- Unlimited Paid Time Off (PTO)
- Incentive compensation plans for all employees
- Company-funded 401k contributions
- Zero-cost employer-covered health insurance
- Annual BYOD (Bring Your Own Device) reimbursement up to $500
- Paid Parental Leave
- Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
- Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!
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