Note: The job is a remote job and is open to candidates in USA. Allstate Insurance Co. is a leader in protecting families and their belongings. The Process Intelligence Consultant role involves developing business relationships and leading analytical projects to enhance customer experience and process efficiency.
Responsibilities
- Identifies and manages enterprise-wide product and process improvement opportunities that improve the customer experience, reduce expenses, and ultimately help to ensure the achievement of long-term profitable growth
- Develops and delivers operational dashboards and/or analyses in Celonis or other process intelligence tools
- Incorporates Industrial Engineering practices and ideologies to facilitate process efficiency and optimization
- Excellent analytical skills to identify process inefficiencies and understand the root causes – always in close collaboration with the customer/AOR and with focus on improving overall customer experience
- Participates in the design of leading-edge approaches and solutions utilizing broad knowledge, best practices and benchmarking. Develops strategic decisions
- Integrates external research, subject matter knowledge, and best practices with industry experience, relevant related disciplines, program/process design principles, and business goals and strategy
- Analyzes ambiguous problems. Breaks down complex information in a systematic and communicable manner
- Develops in-depth ideas and materials, insures understanding of technical matters by non-technical, executive decision makers
- Drives analysis and direction of process improvement engagements
- Improves department outcomes through innovation and expert guidance
- Manages relationships with internal data partners with focus on maintaining data integrity
- Gathers functional AOR requirements and translates them to technical requirements, depending on the solution
Skills
- 3 or more years of related experience
- Experience with process mining tools like Celonis, Minit, UiPath, Software AG, or similar tools preferred
- Basic knowledge of SQL
- Experience delivering operational dashboards and/or analyses using tools such as Power BI, Tableau, Qlik, or similar
- Experience with process mapping tools such as Visio, Blue Works Live, or similar
- Experience conducting a business process improvement engagement
- Professional with strong organization, communication, and administrative skills
- Ability to think conceptually, analytically, and creatively
- Advanced time management skills including ability to handle multiple projects, prioritize, and organize
- Strong oral and business writing skills
- Ability to lead, direct, and utilize project teams effectively
- Ability to establish, manage, and leverage relationships with internal and external partners
- Ability to analyze data and apply it to problem resolution or process improvement
- Proficiency with MS Office Suite
- Strong interest and/or experience in Big Data, Data Mining, and Process Mining
- Understanding of complex data model structures and integration
Benefits
- Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
Company Overview