Note: The job is a remote job and is open to candidates in USA. Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for improved operations. The Partner Operations Analyst will manage the Partner Portal and support partner data management and operational workflows, playing a critical role in the company's partner ecosystem.
Responsibilities
- Serve as day-to-day administrator of Samsara’s Partner Portal (PRM platform), managing content updates, page configuration, and user access
- Troubleshoot portal issues and serve as the first point of contact for L1 partner-facing and PAM-facing system questions
- Maintain and support operational workflows for Deal Registration, partner onboarding, tier management, and compliance tracking
- Process and validate incoming Deal Registrations, ensuring data accuracy and timely approvals
- Identify and flag process bottlenecks or data quality issues, recommending and implementing improvements
- Help develop and maintain process documentation, FAQs, and training materials for PAMs and partners
- Support change management efforts for new tools and process rollouts, working closely with the Partner Programs PM on PAM enablement
- Support PRM platform migration efforts as Samsara evaluates and potentially transitions to a new partner technology stack
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Skills
- 2-4 years of experience in sales operations, partner/channel operations, program management, or related operations role
- Hands-on experience with Salesforce (reporting, data management, basic configuration)
- Strong analytical skills with the ability to build reports, spot data quality issues, and recommend process improvements
- Strong written and verbal communication skills to interact with partners, partner account managers, and internal cross-functional team members
- Meticulous attention to detail and track record of maintaining data integrity across systems
- Excellent organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Self-starter mindset - you proactively identify issues and suggest improvements
- Experience with PRM platforms (Salesforce Experience Cloud, Impartner, Allbound, Introw, or similar)
- Experience in channel or partnerships organization, with an understanding of how partner programs, Deal Registration, and partner tiers work
- Experience supporting program or product launches in an operational capacity
- Sensitivity to the sales cycle and operates with a sense of urgency
- Track record of operating and delivering in an ambiguous environment - we're building and evolving processes in real time
Benefits
- Performance-based bonus/variable pay
- Equity (for eligible roles)
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans
Company Overview