Note: The job is a remote job and is open to candidates in USA. General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to various U.S. government agencies. The Network Operations Manager will lead a team in providing 24/7 incident response to ensure the stability and integrity of network resources, while collaborating with clients and implementing operational procedures.
Responsibilities
- Collaborates directly with AF client on planning and procedures
- Leads a high-octane team of highly skilled engineers, providing direction, support, and mentorship as necessary
- Drives client-directed efforts to implement planned changes and procedures
- Performs root cause analysis to determine the source of roadblocks; identifies paths forward to adapt and overcome any challenges
- Troubleshoot complex, expert-level network issues and provide knowledge support to other engineers as necessary
- Participates in network software upgrades, as well as certificate renewals and installs
- Updates technical documentation; maintains and implements SOPs for network security
- Works after-hours and weekends during maintenance windows on-site as needed
Skills
- Secret clearance level must currently possess
- Secret clearance level must be able to obtain
- 10 + years of related experience
- US Citizenship Required
- Bachelor's Degree from an accredited institute in a related field (Will consider 4 additional years of experience in lieu of degree) and 5+ years in related experience as an Operations Manager in a networking environment
- Must meet 8140 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges
- Excellent troubleshooting, problem-solving and collaborative skills
- Thorough knowledge of ITSM best practices and supporting systems
- Ability to work efficiently in a fast-paced environment and multi-task while still ensuring high quality of work
- Experience working directly with hardware vendors involved in the incident resolution process
- Experience with various software systems and architectures, communications protocols: and network hardware devices
- NOC/SOC operations background – you've been in the trenches and know what works
- Incident management expertise with a track record of managing complex, multi-team responses
- Scripting abilities for automation and efficiency improvements
- Demonstrated experience in managing around-the-clock operations ensuring services are maintained at SLA levels
- Experience with operations and administration of multiple network vendor systems
- Active Secret Level Clearance required
- Required Certifications to obtain: CISM or 8140 equivalent (CASP+, CCNA CCNP Security, CCSP, GCED, GCIA, GCLD, CISA, CISSP, GSLC) within 60 days of hire
- Experience as a team leader or manager
- Experience with change management processes and best practices
- Exceptional verbal and written communication skills applied to the development and presentation of technical materials appropriate to a broad spectrum of audiences
- Adept at interfacing with Government at senior leader levels to represent the interests of GDIT
- 10+ years management of local team and part of an Enterprise NOC
- ITIL V3/4 Foundation or higher
Benefits
- Full-flex work week to own your priorities at work and at home, when eligible and approved.
- 401K with company match.
- Comprehensive health and wellness packages.
- Professional growth opportunities, internal mobility, paid education, and certifications.
- Rest and recharge with paid vacation and holidays.
- Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Company Overview