Note: The job is a remote job and is open to candidates in USA. Attentive is an AI marketing platform focused on 1:1 personalization, redefining how brands and customers connect. The Messaging Strategy & Operations Manager will oversee operational workflows for messaging products, ensuring they run efficiently and at scale while collaborating with various teams to improve processes and tooling.
Responsibilities
- Lead and improve end-to-end operational workflows for emerging product initiatives, including intake, tracking, issue resolution, launch readiness, and post-launch support
- Translate external partner requirements and internal product constraints into clear processes, system updates, documentation, and stakeholder guidance
- Maintain source-of-truth trackers, dashboards, and reporting across tools such as Salesforce, Google Sheets, Looker, and internal systems
- Partner with RevTech, Sales Ops, Product, Engineering, and BI to improve workflows, automation, reporting, and operational tooling
- Build and maintain lightweight automations using tools like Zapier, Salesforce, Google Sheets, or similar systems to reduce manual work and improve accuracy
- Identify and troubleshoot operational breakdowns across tooling, data, automations, and cross-functional handoffs, partnering with technical teams to drive fixes
- Support customer-impacting launches, migrations, and escalations by coordinating timelines, surfacing risks, and keeping stakeholders aligned
- Serve as an escalation point for complex operational questions, partner delays, process gaps, and ambiguous edge cases
- Document new and evolving workflows, maintain internal and external-facing process guides, and train teammates on repeatable processes
- Build team resiliency by documenting institutional knowledge, improving handoff readiness, and training teammates on critical workflows and tools
Skills
- 4+ years of experience in operations, technical operations, program management, business operations, customer operations, strategy, or a related role
- Strong organizational and project management skills, with the ability to manage multiple operational workstreams with minimal guidance
- Excellent communicator who can adapt across technical teams, customer-facing teams, external partners, and leadership, including during escalations and high-stakes situations
- Comfortable working cross-functionally with Product, Engineering, Sales Ops, RevTech, BI, Client Strategy, and external partners
- Analytical and systems-minded, with experience using tools such as Salesforce, Looker, Excel, Google Sheets, SQL, Zapier, Datadog, or similar platforms
- Able to create structure in ambiguity, define requirements, and turn manual or inconsistent workflows into repeatable processes
- Comfortable documenting processes, training teammates, and acting as a subject-matter expert for specialized workflows
- Self-starter who takes ownership, proactively flags risks, and looks for opportunities to improve operational quality and scalability
Benefits
- Competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work
- Equity
- Benefits
Company Overview
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