Note: The job is a remote job and is open to candidates in USA. Supporting Strategies is an award-winning organization empowering business owners by taking bookkeeping and operational support functions off their plates. The Manager of Remote Accounting Services will lead a remote team of accountants, ensuring exceptional client service and operational excellence while managing team performance and client relationships.
Responsibilities
- Provide exceptional accounting and operational service to our clients
- Demonstrate thorough understanding of professional accounting and bookkeeping practices
- Keep abreast of the latest developments in technologies to deliver outstanding quality service
- Oversee client onboarding process for all assigned client engagements in accordance with defined process
- Implement our technology toolbox as applicable on all client engagements to drive efficiency and client value
- Serve as a resource to all assigned team members for guidance on client tasks and/or resolution of client issues
- Monitor team member performance by reviewing quality of work, adherence to protocols, timeliness of deliverables and adherence to client budgets. Provide coaching and feedback as needed
- Build trusted advisor relationship with client executives by gaining an in-depth understanding of their business needs and objectives in order to proactively identify issues and provide solutions
- Support clients’ evolving requirements by educating executives on Supporting Strategies’ deep and varied expertise in accounting and operational services
- Partner with members of our Talent Acquisition team and your Managing Director to manage the hiring process for remote accountants assigned to you. This will include reviewing pre-screened candidates, interviewing (, calling references) and providing timely feedback
- Orient and train newly assigned accountants in accordance with Supporting Strategies’ standard process. Provide ongoing coaching to deliver superior outsourced accounting and operational services
- Balance workflow by aligning client needs with accountants’ expertise and capacity in accordance with predetermined budgets. Confer with your Managing Director regarding any potential capacity issues in order to take proactive measures to ensure success
- Review accountants’ work to ensure highest quality of service to Supporting Strategies’ clients
- Maintain profit margin for assigned clients and team
- Schedule and lead annual performance reviews in accordance with defined process
Skills
- A minimum of a Bachelor's degree in Accounting, Finance or related field
- 10 Years of related accounting experience with 4 years of hands-on management experience including hiring, training and developing a highly engaged service-oriented team
- Capacity and commitment to work up to 32-35 hours a week, Monday through Friday, during traditional daytime business hours supporting clients and team members
- Proven ability to attract, build and retain a high-performance team
- Experience in developing strong remote team relationships based on trust, accountability, integrity, and sharing of best practices
- Commitment to consistently follow established Supporting Strategies policies and procedures while holding team members accountable to do the same
- Confidence in learning and embracing new technology including QuickBooks (Enterprise and Online), Bill.com, Microsoft Office Suite, Outlook, HubDoc and others
- Ability to communicate clearly and professionally, both orally and in writing
- Commitment to maintain the highest level of confidentiality while working with client data
Benefits
- SOUGHT AFTER FLEXIBILITY!
- MEANINGFUL WORK/LIFE BALANCE – Our unique, virtual, work-from-home opportunities allow you to harmoniously balance your family obligations, passions, and love of ‘getting into the numbers.’
- DISTINGUISHED REPUTATION – Supporting Strategies has received the distinction of being a Top 50 Franchisee Satisfaction Award winner by ***Franchise Business Review*** for the past 4 years running. ***Franchise Business Review*** has also named Supporting Strategies as one of the Best Franchises for Women consecutively over the past 3 years.
- LEADING EDGE TECHNOLOGY – Opportunity to advance your technical skills using the latest and most innovative cloud-based platforms.
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