Note: The job is a remote job and is open to candidates in USA. PNC is a leading financial services company committed to delivering the best experience for its customers. The Loan Support Analyst Sr is responsible for servicing a portfolio of participated commercial loans, processing loan advances, applying payments, and resolving discrepancies while collaborating with agent banks and internal teams.
Responsibilities
- Executes varied and complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for larger, more complex or sensitive assigned accounts or portfolio
- Processes and/or reconciles varied and complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio
- Ensures the appropriate materials and documentation are available to complete transactions. May assist with training/coaching of new hires. May serve as a subject matter resource for the team
- Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received
- Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures
Skills
- Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
- Analytical Thinking
- Capital Management
- Compliance Requirements
- Documentations
- Due Diligence
- Loan Documentation
- Regulatory Compliance
- Risk Mitigation Strategies
- Accuracy and Attention to Detail
- Decision Making and Critical Thinking
- Effective Communications
- Flexibility and Adaptability
- Managing Multiple Priorities
- Operational Functions
- Problem Management Process
- Products and Services
- Standard Operating Procedures
- Experience in Commercial Loan Operations
- Working knowledge of participated/syndicated loan servicing
- Experience with ACBS and CLASS/Commercial Lending Servicing Portal (CLSP) preferred
- Strong analytical, reconciliation, and problem-solving skills
- Ability to manage multiple priorities while maintaining a high degree of accuracy
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level and years of service
Company Overview