Note: The job is a remote job and is open to candidates in USA. charity: water is a nonprofit organization dedicated to providing clean water solutions. As the Key Relationships Coordinator, you will support the frontline fundraising team by managing administrative tasks, facilitating meetings, and enhancing donor relationships to achieve fundraising goals.
Responsibilities
- Triaging and responding to donor inquiries and FAQs through our customer service platform
- Managing team-wide administrative tasks, from supporting with data entry and list exports in Salesforce to meeting facilitation and assisting with prospect research
- Project management of both one-time and ongoing internal team projects throughout the year
- Mastering Salesforce, Zendesk, Notion, Jira, iWave, Keynote, and all other tools used by the Key Relationships team, helping to keep our donors happy, data clean, and records up-to-date
- Exploring creative methods to express our gratitude to donors, writing thank you notes, and fulfilling gifting requests for VIP donors on an ad hoc basis
- Managing printing and shipping requests for the team and our supporters
- Supporting the team with the planning and execution of donor trips and regional events as needed
- Becoming an expert on charity: water’s programmatic work and staying up to date on international Water, Sanitation & Hygiene (WASH) issues as a whole
Skills
- Up to 2 years of relevant experience
- A bachelor's degree in Business Administration, Marketing or Communications preferred
- Excellent customer service
- Strong written and verbal communication skills
- Acute attention to detail with the ability to prioritize, multitask, and efficiently complete tasks
- A problem-solving spirit, team-oriented mentality, and enthusiastic work ethic
- A passion for charity: water's mission that invigorates and excites the people you share it with
- Familiarity with tools like Keynote, Notion, Jira, Basecamp, Zendesk, etc
- Experience working cross-departmentally in a fast-paced environment
- Proficiency with Salesforce as a CRM tool
- Familiarity with the nonprofit sector, specifically frontline fundraising teams
Company Overview
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