Note: The job is a remote job and is open to candidates in USA. Akkodis is seeking a Juris Doctor with Customer Service experience for a fully remote position. The role involves responding to customer inquiries, adhering to protocols, and collaborating with business partners to ensure project goals are met.
Responsibilities
- Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence
- Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required
- Work effectively in a highly collaborative environment with a variety of business partners
- Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project
- Assist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution
Skills
- JD from an accredited US law school or foreign law degree and LLM
- Flexible and customer service focused
- Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences
- Ability to handle changing or competing priorities to support business needs
- Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required
- Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Short-term disability
- Additional voluntary benefits
- An EAP program
- Commuter benefits
- A 401K plan
- Paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law
- Holiday pay where applicable
Company Overview
Company H1B Sponsorship