Note: The job is a remote job and is open to candidates in USA. Idexcel is seeking a highly skilled ITSM Developer who can serve as a strategic partner between business stakeholders and technology teams. The successful candidate will be responsible for gathering requirements, improving business processes, and developing solutions within ServiceNow to enhance service management capabilities.
Responsibilities
- Gathering and documenting requirements
- Analyzing and improving business processes
- Designing scalable solutions
- Configuring and developing within ServiceNow
- Driving adoption of ITSM Pro, Now Assist, Automation, and Enterprise Service Management capabilities
Skills
- Highly skilled ITSM Developer
- Ability to serve as a strategic partner between business stakeholders and technology teams
- Experience in Business Analysis
- Experience in Process Improvement
- Experience in Service Management Consulting
- Experience in ServiceNow Development
- Experience in AI Enablement through Now Assist
- Ability to gather and document requirements
- Ability to analyze and improve business processes
- Ability to design scalable solutions
- Ability to configure and develop within ServiceNow
- Ability to drive adoption of ITSM Pro, Now Assist, Automation, and Enterprise Service Management capabilities
- Ability to help transform ServiceNow into the enterprise service delivery engine
- Ability to improve employee experiences
- Ability to increase operational efficiency
- Ability to leverage AI to automate and streamline service management processes
Company Overview
Company H1B Sponsorship