Note: The job is a remote job and is open to candidates in USA. Ontario Medical Supply is a leading distributor of medical equipment and supplies for healthcare organizations. They are seeking an Inside Sales Representative to manage existing customer accounts, attract new customers, and achieve financial objectives within the healthcare market.
Responsibilities
- Manage existing customer base of identified, targeted healthcare accounts (ambulatory, alternate sites, and corporate accounts) by selling products, upselling total value offerings across medical supplies and equipment portfolio, and making product recommendations for solution selling
- Attract new customers and identify new sales opportunities by seeking out new customers for medical supplies and equipment offering and understanding their current distributor needs vs. what you can offer the customer/client
- Build rapport with existing and potential customers – strengthen relationships with clients and/or customers through incoming sales calls and assist customers with purchases. Make follow-up calls to encourage customers to make purchases and sell additional products to increase total value offering
- Promptly respond to customer complaints and inquiries quickly and efficiently as well as manage any backorder or delivery related issues
- Achieve annual financial objectives and maximize gross profit dollars across different categories of offerings (Personal Care, Wound Care, Equipment, Pharma, General Medical, and Falls Management) set by Manager and aligned with corporate objectives
- Deepen knowledge base and technical skills of products by working with Category Manager and Inventory Control
- Compliance, adherence to, and understanding of CRM system through effective opportunity management, call activities, and forecasting
- Develop and execute an annual territory plan with goals and objectives that are aligned with Corporate and business strategies
- Effectively leverage Sales Support resources and relevant company staff/departments to address customer needs and identify leads and referrals wherever possible
- Prepare estimates and quotes as needed to support opportunity management and revenue generation
Skills
- Entry level Sales experience is required
- Excellent customer service
- Clear communication and active listening
- Ability to process information well
- People oriented and experienced in rapport building
- Ability to sell and promote
- Working knowledge of various technology and software programs
- Excellent time management
- Demonstrates accountability, is results-oriented and able to leverage and engage leadership
- High bias for action, committed, and passionate about providing solutions
- Strategic account development and territory planning expertise
- Demonstrated excellence in customer service and customer relationships
- Able to formulate, prioritize and execute to achieve desired sales results
- Professional attitude with strong interpersonal skills
- Excellent written, electronic and verbal communication skills
- Experience with computer systems including MS office suite and Salesforce is a definite asset
- University and/or College education; understanding of healthcare and/or science background is preferred
Company Overview
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