Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is a company focused on improving health and well-being through technology. As a Healthcare Contact Center Agent, you will respond to client inquiries, solve problems, and collaborate with team members to ensure effective customer service.
Responsibilities
- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
- Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
- Adhere to the client’s SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
Skills
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
- Candidates must be available to work a designated 8.5 hour shift Monday - Friday between 7am to 6pm Eastern
- Ability to remain in a stationary position (sitting or standing) for extended periods of time while using a computer and telephone headset
- Ability to operate standard office equipment, including computer, keyboard, mouse, and telephone
- Regular attendance and punctuality are essential to meet adherence and service level requirements
- A fast-paced, metrics driven environment
Benefits
- Generous, flexible vacation policy
- A 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- A variety of leadership and technical development academies to help build your skills and capabilities
Company Overview
Company H1B Sponsorship