Note: The job is a remote job and is open to candidates in USA. General Dynamics Information Technology (GDIT) is a global technology and professional services company that supports complex government, defense, and intelligence projects. They are seeking a Healthcare Business Administrator to research and respond to inquiries related to the Affordable Care Act (ACA), ensuring effective communication and documentation of responses.
Responsibilities
- Working independently to analyze inquiries and determine appropriate response, conduct thorough research of complex policy and programmatic requirements, and craft written responses using plain language
- Documenting precise and diligent notes for every case to explain research conducted, inquiry response understanding, and justification of response provided
- Navigating the inquiry response system and database to research relevant data points about the submitter that impact the inquiry response provided
- Monitoring an individual dashboard to identify areas for improvement and implementing constructive feedback from response reviewers in a timely manner
- Identifying inquiry trends and proposing new language or editing existing language in the inquiry response knowledgebase
- Triaging cases, determining when to escalate a case and when additional troubleshooting methods are needed, and documenting and tracking results
- Identifying process improvements and making recommendations to the Operations Manager for how to increase productivity and efficiency in the casework process
- Collaborating with cross functional teams to document inquiry responses for ongoing regulatory changes that affect in-person assisters and health care consumers with a high degree of organization and attention to detail
- Reviewing other team member’s inquiry responses for quality and accuracy of response, format, and grammar and providing feedback
- Participating in client meetings and documenting notes in a clear and concise manner
Skills
- Bachelor's degree plus 5+ years of relevant full-time research, analytical, writing and/or customer service experience
- 2+ years of experience handling written and verbal inquiries related to health care, the ACA, and/or related issues
- Advanced experience conducting research of complex policy and/or programmatic requirements
- Excellent writing and verbal customer service skills
- Experience using plain language to craft written responses
- Proficiency in Microsoft Office Suite (such as Word, Excel, PowerPoint, and Outlook)
- Relevant experience triaging, routing, and resolving inquiries
- Candidate must be able to obtain Public Trust clearance
- Candidate must have lived in the United States at least three (3) out of the last five (5) years
- Knowledge of or experience with using a Salesforce system
- Ability to manage time, set priorities, and work under time constraints
- Excellent organizational skills and ability to multitask
- Demonstrated presentation and public speaking skills
- Sound analytic, problem solving, and qualitative skills
- High level of initiative coupled with quick learning ability
- High degree of professional maturity and sound decision-making ability
- Proven team player; strong relationship building skills both internally and externally
Benefits
- 401K with company match.
- Professional growth opportunities including paid education and certifications.
- A variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- A vision plan
- A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Full flex work weeks where possible
- A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- 15 days of paid leave per calendar year to be used for vacations, personal business, and illness
- An additional 10 paid holidays per year
- Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company Overview