Note: The job is a remote job and is open to candidates in USA. Carrot is the leading global fertility and family care platform, and they are seeking a detail-oriented and analytically driven Global Payment Operations Specialist. In this role, you’ll help ensure the accuracy and efficiency of global payment processing while partnering closely with Customer Success and Member Success teams.
Responsibilities
- Help ensure the accuracy and efficiency of global payment processing while partnering closely with Customer Success and Member Success teams
- Improve operational workflows, create or refine process documentation, and contribute to automation, scalability, and product enhancements that strengthen Carrot’s global payment experience for our members
Skills
- Bachelor's degree in Economics, Finance, Business Administration or related field
- 2+ years of professional experience in payment operations at a fintech or payments company or equivalent experience in banking
- Strong understanding of payment processing workflows, including cross-border payments, currency conversions, and reconciliation
- Experience working with payment platforms such as Stripe, Modern Treasury, Airwallex, and Corpay
- High level of integrity, initiative, motivation and curiosity
- Strong analytical skills, detail-oriented, and solid ability to communicate verbally and in writing
- Strong knowledge of Microsoft Excel and/or Google Sheets
- Comfort working and communicating with cross-functional teams and outside customers
- Self-starter with the ability to effectively plan, coordinate, and deliver results with minimal guidance
- Knowledge of payment and compliance standards, including Nacha, cross-border payments, IAT, PPD, CCD, and OFAC guidelines
- Experience handling high-volume money movement or transactional payments under tight deadlines
- Experience with NetSuite or similar ERPs
- Process-oriented mindset with a focus on efficiency and automation; experience developing best practices and creating scalable systems
- Passion for Carrot's mission and enthusiasm for contributing to a collaborative, dynamic team environment
Benefits
- Health and wellness benefits
- Retirement savings plans
- Short- and long-term incentives
- Parental leave
- Family-forming assistance
- A competitive compensation package
Company Overview