Note: The job is a remote job and is open to candidates in USA. 5CA is a remote-first CX company working with passionate agents worldwide. As a Customer Support Agent, you'll provide customer service for multinational Consumer electronics and E-commerce companies, helping customers through various communication channels and troubleshooting their issues.
Responsibilities
- Provide customer service for multinational Consumer electronics and E-commerce companies
- Talking to customers via email, live chat, social media, and phone
- Calmly troubleshooting customer issues
- Helping customers when they need it the most
- Undergo assisted training to develop and improve skills to provide the best customer support
Skills
- You speak German at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum)
- You are interested in E-commerce, consumer electronics, and customer satisfaction
- You are always open to working with new technologies and products
- You are a fast learner, take the initiative and excel at troubleshooting
- You have a dedicated quiet workspace located within your residence
- A minimum internet speed of 15Mb/s download and 15Mb/s upload with Latency <120ms, internationally
- A minimum of 8 GB RAM
- A 64-bit version of Windows 11 or newer (all versions except Windows S mode), or macOS 13 or newer
- An Intel Core i5-8300H or better/similar
- An Integrated graphics card
- A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer, Apple iOS 16.0 or newer
- Experience in a Customer service environment is a plus
Benefits
- The flexibility to work 100% remotely with no wasted commute time and travel costs
- A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
- A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
- Innovative digital tools and comprehensive training, with access to our library of online training courses
- Various learning and career development initiatives throughout the year
- Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few
Company Overview