Note: The job is a remote job and is open to candidates in USA. 1mind is building AI Superhumans that transform B2B sales, and they are seeking customer-obsessed professionals for future Customer Success opportunities. The role involves owning customer outcomes from onboarding through renewal and expansion, connecting product adoption to business value, and managing complex relationships.
Responsibilities
- Own a portfolio of customers end-to-end, from post-signature onboarding through renewal and growth, with real accountability for outcomes
- Can connect product adoption to meaningful business value, not just usage metrics
- Have experience managing complex relationships with multiple stakeholders across revenue, marketing, and operations
- Bring a track record supporting renewals, retention, or expansion in B2B SaaS
- Are consultative, clear communicators who act as a trusted long-term advisor as use cases scale
- Thrive in fast-moving, ambiguous environments and operate with a strong bias to action
- Are curious about AI and motivated by turning learnings into playbooks that scale across accounts
Skills
- Experience in Customer Success, Account Management, Implementation, or a similar customer-facing role in B2B SaaS
- Ability to own a portfolio of customers end-to-end, from post-signature onboarding through renewal and growth, with real accountability for outcomes
- Ability to connect product adoption to meaningful business value, not just usage metrics
- Experience managing complex relationships with multiple stakeholders across revenue, marketing, and operations
- Track record supporting renewals, retention, or expansion in B2B SaaS
- Consultative, clear communicators who act as a trusted long-term advisor as use cases scale
- Ability to thrive in fast-moving, ambiguous environments and operate with a strong bias to action
- Curiosity about AI and motivation by turning learnings into playbooks that scale across accounts
Benefits
- Be among the first to hear about new CSM opportunities as we scale
- Stay connected with a remote-first team of builders working at the intersection of AI, product, and GTM innovation
- Have a shot at joining a team that gives you ownership, autonomy, and impact from day one
Company Overview