Note: The job is a remote job and is open to candidates in USA. Charleys Philly Steaks is a world-class fast casual restaurant dedicated to delivering high-quality food and community support. The Franchise Business Consultant will advise and assist franchisees in operational and financial oversight, ensuring success across approximately 50 assigned restaurants while traveling extensively within the territory.
Responsibilities
- Achieves financial and operational results through effective oversight of operations programs and initiatives
- Reviews P&L reports for each location in territory on a regular basis, leads analysis discussions with FO's and supports the development of action plans for improvement
- Formulates action plans and sets deadlines for completion/compliance where needed
- Completes targeted number of restaurant/Franchise Owner's (FO's) visits and provides exemplary business consulting services to Franchisees to drive their success
- Plans field time appropriately to gain efficiencies and utilizes all systems and tools needed to execute highly effective visits
- Works through FO's to resolve critical issues immediately
- Maintain customer complaint resolution procedures and addresses issues at the restaurant level with the FO
- Works as needed with cross-functional teams such as R&D, marketing, purchasing, training and others to launch and achieve targeted results for operations programs and initiatives. Ensures all FO's participate in all initiatives
- Launches new operational programs, food products/other promotional items associated with the annual marketing calendar
- Executes brand marketing plan
- Builds leaders; provides continuous leadership to his/her FO's related to leadership and successful operations management
- Ensures specifications/Standard Operating Procedures and Food Safety procedures are followed (proper Brand representation)
- Focuses on Operation evaluations and follow-up procedures
- Ensures franchise participation in the Customer Experience program and uses data to coach, counsel and recognize operators
Skills
- Undergraduate and/or graduate degree or equivalent experience and 5 - 7 years of restaurant/franchise operations experience
- Quick service, multi-unit franchise operations, and/or hospitality industry experience
- Ability to travel 80% of time
- Ability to work weekends and evenings if needed
- Ability to lift 40 lbs
- Strong financial acumen, analysis/problem solving, negotiating and influencing skills
- Proficiency in Microsoft computer skills, i.e. Word, PowerPoint, Excel, Outlook, Teams
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Healthcare spending or reimbursement accounts such as HSAs or FSAs
- Retirement benefits or accounts
- Gym memberships or discounts
- Commuting/travel assistance
- Flexible schedules
- Employee discounts
Company Overview
Company H1B Sponsorship