Note: The job is a remote job and is open to candidates in USA. OU Health is a healthcare organization seeking an Epic Analyst for their IT Care Delivery Applications department. The role involves providing technical support for an Electronic Health Record system and assisting in the development and optimization of healthcare workflows.
Responsibilities
- Provide day-to-day technical support to end-users, including troubleshooting issues, answering questions, and resolving system errors to ensure uninterrupted use of the EHR system
- Perform routine maintenance tasks, such as software updates, patches, and upgrades, to ensure the stability and security of the EHR system
- Participate in testing and validation activities for system changes, enhancements, and upgrades, following pre-defined change management processes to ensure that new features and configurations meet functional requirements and do not introduce unintended consequences or disruptions
- Assist in configuring and customizing the EHR system to meet the specific needs and workflows of healthcare providers and organizations implementing operationally approved optimizations
- Collaborate with cross-functional teams, including IT professionals, clinicians, administrators, and vendors, to support EHR initiatives and projects, and facilitate communication and coordination
- Maintain accurate documentation of system configurations, user procedures, and support issues, contributing to a knowledge base that facilitates efficient problem-solving and knowledge transfer within the team
- Builds strong relationships with core customer base (nurses, physicians, revenue cycle, health information management, core team members, etc.) and facility leadership
- Performs other duties as assigned
Skills
- Bachelor's Degree required
- 0 - 3 years of applicable IT or healthcare experience required
- Epic certification required within three months of class completion or 6 months of hire
- 3 - 5 years of applicable IT or healthcare experience required
- Epic certification in specified area required
- 5 or more years of applicable IT or healthcare experience required
- Certification in 1 or more Epic Applications is required
- Analytical, organization, and verbal communication skills
- Ability to work independently and within teams
- Ability to solve problems and understand customer needs
- Understanding of healthcare business process and technology
- Understanding of healthcare workflows and terminology
- Strong desktop tool usage including Word, Excel, and PowerPoint
- Epic Implementation experience preferred
- Multiple Epic certifications preferred
- Multiple Epic implementation experience preferred
Benefits
- PTO
- 401(k)
- Medical and dental plans
Company Overview