Note: The job is a remote job and is open to candidates in USA. BCD Travel is a leading travel management company that specializes in the Media & Entertainment industry. The Director of Operations is responsible for overseeing the governance and performance of operations within the division, ensuring operational goals are met, and implementing continuous improvement efforts.
Responsibilities
- Set the department goals and direction to support the achievement of the organization's goals
- Ensure customer satisfaction is measured and goals are met; implementing plans for continuous improvement
- Oversee and assist the team members in balancing priorities and managing their workload so operational KPIs are consistently achieved
- Work with performance and budget data to maximum the effectiveness and efficiency of the team
- Manage all aspects of the operation budget, including forecasting and budget planning and performance against budget
- Lead the effort to implement new business implementations (client, technology, processes, etc.) successfully and on-budget
Skills
- Extensive corporate travel experience within Media & Entertainment
- Prior managerial experience
- Thorough knowledge of the travel industry, fares, and markets
- Previous budget and cost management experience
- Knowledge of word processing, spreadsheets, presentation, and email software
- Ability to travel on a regular basis and to work nights and weekends when needed
Benefits
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
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