Note: The job is a remote job and is open to candidates in USA. Reputation X is an American online reputation management and Wikipedia editing agency. They are seeking a Customer Success Project Manager to own client relationships and manage multiple client projects, ensuring timely delivery and satisfaction. The role involves budget management, team coordination, and improving operational efficiencies.
Responsibilities
- Serve as the main point of contact for an assigned portfolio of clients, building trusted, long-term relationships
- Lead client communications — kickoff calls, status updates, strategy reviews, and reporting — primarily over Zoom
- Translate client goals into clear project plans and set realistic expectations on timelines and deliverables
- Drive retention, satisfaction, and renewals by proactively surfacing wins and addressing concerns before they escalate
- Own the planning, execution, and delivery of multiple concurrent client projects, keeping each on scope and on schedule
- Use Basecamp to organize tasks, track progress, and keep all stakeholders aligned
- Maintain accurate documentation, timelines, and reporting in Google Sheets and Docs
- Manage project budgets, track spend against scope, and flag risks to profitability early
- Partner with leadership on scoping, pricing inputs, and resource allocation for each engagement
- Coordinate the work of a small internal team, assigning tasks and ensuring deliverables meet quality standards
- Manage external vendors and contractors — briefing them, reviewing output, and holding them to deadlines and budgets
- Help streamline the delivery side of operations — identify efficiencies and remove friction from how work gets done
- Improve and evolve standard operating procedures (SOPs) so delivery is faster, more consistent, and more profitable
- Apply technology and AI to improve client outcomes, reduce manual effort, and keep project costs down
- Work daily in our proprietary software and AI-assisted tools to plan, execute, and measure reputation campaigns
- Use tools such as Ahrefs and other SEO/analytics platforms to inform strategy and report on results
Skills
- 3–5 years in customer success, account management, or project management in a client-facing role, with a proven track record managing multiple client relationships and projects at once
- Hands-on experience managing project budgets AND coordinating people — internal team members, contractors, or vendors
- Excellent written and verbal communication, and comfort leading client calls on Zoom every day
- Highly organized with strong follow-through and the ability to work independently in a fully remote setting
- Reside in Texas, authorized to work in the U.S., and able to work standard U.S. business hours
- Able to work professionally and without judgment with clients
- Experience in online reputation management, public relations, digital marketing, SEO, or a related agency environment
- Familiarity with Ahrefs or similar SEO/analytics tools
- Exposure to Wikipedia editing standards or content/editorial workflows
- A process-minded operator who naturally documents SOPs and uses technology and AI to do things better and cheaper
- Familiarity with Basecamp and Google Workspace (Sheets, Docs)
Benefits
- Work arrangement: Fully remote within Texas, with flexibility and standard U.S. business hours.
- Paid time off: Three weeks per year — and sometimes more — after one year of service, combining vacation and sick leave. This is more generous than most agencies offer.
- Health coverage: Company health insurance, with the company contributing toward individual coverage up to a set amount. (Dental and vision are not currently offered.)
- Retirement: 401(k) with a company match.
Company Overview