Note: The job is a remote job and is open to candidates in USA. Cartwheel is an early-stage company focused on addressing the student mental health crisis by building a mental health program centered around schools. The Customer Success Manager will act as a trusted partner to school districts, ensuring their success with Cartwheel and fostering strong relationships with school staff and leadership.
Responsibilities
- Build relationships with and deliver an outstanding experience for Southern school district leadership, school staff, and the families they serve
- Launch and maintain school district partnerships, promote trust in Cartwheel, and gain insight and feedback through regular communication and problem-solving with school and district leadership
- Deliver clinical guidance and coaching to school staff as questions arise (e.g., potential fit of a student referral to Cartwheel, input on how to respond to a student situation in the building, strategic advice on building a Multi-Tiered System of Support)
- Provide Cartwheel leadership with an ongoing strategic view on districts you own, including strengths, opportunities, and risk areas
- Share feedback on our care model, technology, and operations with the school success leadership and serve as an active thought partner on how to improve our program
- Build, promote, and support strong collaboration and positive culture with Cartwheel’s clinical team
- Flexible travel to districts that need targeted support or attention, when necessary
Skills
- Build relationships with and deliver an outstanding experience for Southern school district leadership, school staff, and the families they serve
- Launch and maintain school district partnerships, promote trust in Cartwheel, and gain insight and feedback through regular communication and problem-solving with school and district leadership
- Deliver clinical guidance and coaching to school staff as questions arise (e.g., potential fit of a student referral to Cartwheel, input on how to respond to a student situation in the building, strategic advice on building a Multi-Tiered System of Support)
- Provide Cartwheel leadership with an ongoing strategic view on districts you own, including strengths, opportunities, and risk areas
- Share feedback on our care model, technology, and operations with the school success leadership and serve as an active thought partner on how to improve our program
- Build, promote, and support strong collaboration and positive culture with Cartwheel's clinical team
- Flexible travel to districts that need targeted support or attention, when necessary
- Excellent project management skills with the ability to coordinate across many stakeholders and prioritize tasks
- Fluency in Google Suite (e.g. Sheets, Slides) and proven ability to quickly learn new tools and technology (e.g. Salesforce, Zoom, Asana)
- Experience with building relationships across diverse stakeholders and influence without authority
- Superb written and verbal communication skills
- Desire to work with a small, entrepreneurial team to build a new program
- Instinctively structures problems into logical components
- 5+ years of experience as a Customer Success Manager implementing and supporting education, education technology, or school based mental health programs
- Located in Louisiana, Mississippi, or Arkansas (or a neighboring state)
- 2+ years of experience working in or around k-12 school systems, such as in a school-based clinician, administrator, teacher, vendor, or business partner
- Commitment to serving communities traditionally overlooked in the healthcare setting – uninsured and underinsured families, youth in foster care, English learners, etc
- Passion for our mission to tackle the youth mental health crisis!
- Active license to deliver clinical care (LCSW, LICSW, LMHC, LCPC, PhD/PsyD) in the South
- Clinical experience in the outpatient setting, with comfort managing clinical complexity and safety/risk
- Experience working with immigrant populations, rural communities, and/or military families
- Experience supporting state-wide initiatives or contracts
Benefits
- Equity ownership stake in the company
- High-quality health insurance with a $0 monthly premium option for employees
- Dental, Vision, and Employer-Sponsored Life Insurance
- 4 weeks of paid PTO (3 weeks any time+ 1 week office closure in December)
- Sick Leave + Holidays
- 401K with 2% employer match
- Team-based culture with mission-driven colleagues who will go to bat for you
Company Overview