Note: The job is a remote job and is open to candidates in USA. Valdera is an AI-native sourcing platform empowering innovative manufacturers to transform their sourcing operations. The Customer Success Manager will ensure customers realize value from Valdera’s platform, driving retention and long-term partnerships while acting as a strategic partner to procurement leaders.
Responsibilities
- Own Customer Outcomes: Own a portfolio of enterprise customers end-to-end, driving onboarding, adoption, retention, expansion, and measurable business impact
- Stakeholder Engagement: Lead day-to-day relationships with customer owners and functional leads, aligning teams around execution, adoption, and delivery of outcomes
- Value Realization: Translate platform usage into quantifiable outcomes such as cost savings, risk reduction, and supply chain resilience
- Operating Model Development: Build and refine scalable processes, playbooks, and customer-facing materials to accelerate adoption and strengthen execution
- Cross-Functional Execution: Partner closely with Sales, Product, and Engineering to resolve issues, advocate for customer needs, and improve the product experience
Skills
- 5–10 years of total professional experience
- 3–5+ years managing enterprise SaaS accounts, with responsibility for onboarding, driving adoption, managing renewals, and delivering measurable business outcomes
- English - Native or professional fluency is required
- Remote within North America
- Experience in the Chemicals, Manufacturing, or Supply Chain/Procurement sectors
- Experience with transformation and value-creation initiatives with hands-on ownership of client outcomes
Company Overview