Note: The job is a remote job and is open to candidates in USA. Storm4 is a rapidly growing provider of mission-critical cooling solutions supporting major data center operators. They are seeking a Customer Success Lead to manage the post-purchase process and ensure exceptional customer experience through effective communication and project management.
Responsibilities
- Take full ownership of the customer journey following purchase order receipt
- Coordinate cross-functionally with sales, logistics, manufacturing, suppliers, operations teams, and general contractors
- Track manufacturing schedules, supplier commitments, and delivery timelines to ensure projects remain on schedule
- Proactively communicate status updates and resolve issues before they impact customer outcomes
- Build and maintain strong relationships with enterprise-level customers and key stakeholders
- Drive internal accountability across multiple departments to ensure customer commitments are met
- Manage multiple high-priority projects simultaneously while maintaining exceptional attention to detail
- Act as the primary point of contact for customers throughout the delivery and fulfillment process
- Support long-term customer success by delivering a consistently excellent experience
Skills
- Approximately 5+ years of experience in customer success, project management, operations, account management, or related customer-facing roles
- Proven experience managing demanding enterprise-level customers
- Strong ability to coordinate multiple stakeholders across complex projects and supply chains
- Experience operating in fast-paced, high-pressure environments where timelines and customer expectations are critical
- Strong organizational skills with the ability to manage competing priorities effectively
- Self-starter mentality with a proactive, solutions-oriented approach
- Excellent communication, relationship-building, and problem-solving skills
- Ability to operate independently without requiring significant oversight
- Exposure to hyperscale customers such as AWS, Meta, Microsoft, Google, or similar organizations is highly preferred
- Data center, HVAC, cooling infrastructure, construction, manufacturing, or adjacent industry experience preferred
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