Note: The job is a remote job and is open to candidates in USA. Instant Teams is an organization that partners with companies to source qualified talent for open roles. They are seeking a temporary Customer Success Associate to support a portfolio of small-medium business customers, ensuring a consistent and high-quality experience while managing customer engagement and satisfaction.
Responsibilities
- Manage a book of SMB customers, ensuring consistent engagement and a strong overall customer experience
- Support customer product adoption and ongoing success through structured and scaled touchpoints
- Respond to customer inquiries and proactively address risks, ensuring timely resolution and follow-through
- Partner with internal teams (Leave Success, Support, Product, etc.) to resolve customer issues and escalations
- Help identify expansion opportunities and contribute to customer advocacy efforts
- Track and communicate customer health using both qualitative insights and quantitative data
- Maintain accurate and up-to-date records in our CRM, prioritizing risks and opportunities across your book
- Monitor trends across SMB accounts and help develop proactive plays to improve engagement and retention
- Contribute to building and refining scalable processes, playbooks, and automation for managing high-volume accounts
- Continuously build your knowledge of the platform, leave management, and compliance landscape
- Act as a voice of the customer by surfacing feedback and identifying opportunities to improve product and experience
Skills
- High School/GED
- 1-2 years experience in customer success, account management, support, or a related customer-facing role
- You are highly organized
- You are tech-savvy and comfortable learning and navigating multiple systems quickly
- You are empathetic, personable, and skilled at building trust with customers
- You are curious and ask thoughtful questions to understand customer needs and goals
- You have strong communication skills and can clearly convey value and next steps to customers
- You are proactive and take ownership of your work, while also knowing when to ask for help
- You are comfortable in a fast-paced, evolving environment and excited to help build and improve processes
- You have strong attention to detail and can balance urgency with importance effectively
- You are adaptable, resourceful, and comfortable working with some ambiguity
- Experience in HR tech, leave administration, or benefits administration platforms
- Exposure to QBRs, customer reporting, or business review preparation
- Familiarity with CRM and support tools such as Salesforce, HubSpot, Zendesk, or Gainsight
- Experience working in SaaS environments with customer success or support tooling
- Background supporting or managing HRIS or payroll integrations
- Experience working in a remote environment
Benefits
Company Overview
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. It was founded in 1911, and is headquartered in Dublin, Dublin, IRL, with a workforce of 10001+ employees. Its website is https://www.eaton.com/us/en-us/products/emobility/expertise.html.