Note: The job is a remote job and is open to candidates in USA. Tendo is a fast-growing, mission-driven company focused on improving the healthcare experience. The Customer Success Associate plays a key role in supporting Marketplace providers by delivering operational assistance and ensuring a positive customer experience throughout the customer lifecycle.
Responsibilities
- Serve as key support contact for providers, responding to inquiries and resolving issues in a timely and professional manner
- Build and maintain positive relationships with Marketplace providers to promote engagement and satisfaction
- Actively manage procedure additions and deletions, and create new bundles as needed
- Manage customer requests and follow established processes for issue resolution
- Monitor customer activity and proactively identify opportunities to improve the customer experience, including mitigating partner attrition
- Provide guidance on Marketplace tools, features, and best practices
Skills
- Bachelor's degree or equivalent work experience
- Past experience in a healthcare setting is required
- 2-3 years of experience in Implementation, Account Management, or a related field
- Strong customer service and relationship-building skills
- Demonstrated experience handling escalated or complex customer support issues
- Strong listening and presentation skills
- Ability to analyze information, identify issues, and support problem resolution
- Excellent verbal and written communication skills
- Ability to prioritize, organize, and manage multiple tasks effectively
- Strong attention to detail
- Driven and self-motivated
- Experience working with Single Case Agreements (SCAs), insurance payer contracting, or provider revenue cycle operations
- Experience with Salesforce or similar CRM platform
- Familiarity with healthcare marketplace or bundled payment models
Benefits
- Full health benefits (medical, dental, and vision)
- Flexible spending and health savings accounts
- Company paid life insurance
- Company paid short-term and long-term disability
- Company equity
- Voluntary benefits
- 401(k)
- Company paid holidays
- Flexible time off
- An employee wellness program (“Breathe”)
Company Overview