Note: The job is a remote job and is open to candidates in USA. Cigna Healthcare is an industry-leading organization dedicated to transforming healthcare. They are seeking a Customer Service Representative to assist patients with medication needs and provide support for pharmacy benefits, ensuring excellent patient care and communication.
Responsibilities
- Ensure patients get the medication they need. Serve as the first point of contact for patients, doctors, and caregivers, assisting with medication scheduling and providing general account support
- Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team to answer patient calls effectively
- Help us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time
- Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately
Skills
- High School Diploma / GED required
- 1+ years of customer service/call center experience
- General PC knowledge including Microsoft Office Suite
- Excellent communication skills (verbal and written)
- Experience with RXHome, and Care Central or Customer Relationship Manager
Benefits
- Annual bonus plan
- Medical, vision, dental, and well-being and behavioral health programs starting on day one
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- A minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
Company Overview
Company H1B Sponsorship