Note: The job is a remote job and is open to candidates in USA. Velocitii is a company that values inclusivity and employee growth, and they are hiring Remote Customer Service Representatives. The role involves providing support to clients and agents, answering questions, and guiding members through life insurance and financial service requests in a fast-paced, remote environment.
Responsibilities
- Answer incoming and place outbound calls from members and agents with professionalism, empathy, and care
- Assist with policy-related requests, account updates, beneficiary changes, payment options, loans, claims, and other certificate inquiries
- Research member files and analyze inquiries to determine the best path to resolution
- Navigate multiple systems and resources to verify information, benefits, and eligibility accurately
- Interpret policy provisions, procedures, and regulatory guidelines to ensure requests are handled correctly and within required timeframes
- Handle sensitive and emotional conversations with compassion while maintaining compliance standards
- Utilize strong problem-solving and decision-making skills to resolve complex member concerns
- Stay up to date on products, member benefits, policies, procedures, and industry regulations
- Meet quality and productivity goals while delivering an exceptional member experience
Skills
- 6+ months in a call-center experience
- 1+ year of customer service experience
- Strong verbal and written communication
- Organizational, problem-solving, and decision making skills
- Ability to navigate multiple computer systems
- Experience in a virtual desktop environment
- Distraction-free remote workspace
- High school diploma or GED
- Previous experience supporting life insurance, annuity, or other financial service products
- Familiarity with Third Party Administrator (TPA) concepts
- Knowledge of medical/dental terminology or claims processing
Benefits
- Paid training
- Pay increase after proven performance
- Annual bonuses and merit raises available
- EZ Access MD – Free Healthcare for You & Your Family!
- Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25.
- Healthcare, life insurance, and 401(k) kick in the first of the month after hire
- Sick time and PTO start accruing on day one—use sick time right away!
- After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
- Get paid to give back with volunteer time off
- We’ll set you up with everything you need to succeed—no equipment worries!
- Work comfortably from home and skip the commute.
- Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.
- Enjoy access to training, coaching, and mentorship to grow your career.
- Monday–Friday shifts start between 8:30-9:30 AM EST—no weekends!
Company Overview