Note: The job is a remote job and is open to candidates in USA. Dentsu is a global growth and transformation partner, and they are seeking a Social Media Content Specialist to join their ICUC team. This role involves moderating social media interactions, crafting engaging content, and ensuring online communities align with client guidelines.
Responsibilities
- Moderating and responding to comments across our clients' social channels using their unique brand voice
- Writing thoughtful, engaging content to spark conversations and drive engagement
- Ensuring online communities are safe, respectful, and aligned with client guidelines
- Escalating issues, insights, or trends to the internal team when needed
- Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience
Skills
- Demonstrated, high-level proficiency in English with strong cultural awareness
- Exceptionally strong written communication skills (spelling, grammar, clarity) in English
- You live in the USA and are legally allowed to work here
- You're open and available to work two of the three shifts, any day - including weekends
- You've got professional experience managing social platforms, specifically moderating and engaging
- You know how to write for brands and can adapt your tone for different audiences
- You know your way around and the ins and outs of all the major social platforms
- You're into the kind of content you'll be moderating - whether it's tech, retail, food, or hospitality and tourism, you're curious and engaged
- You're organized, reliable, and have excellent customer service instincts
- You have fast, reliable, high-speed internet (50 Mbps download/10 Mbps upload) with no data restrictions
- You also have an active Facebook account
Benefits
- 100% remote from day one - and always will be.
- Be part of a creative, supportive, and fast-moving team.
- Work with exciting global brands.
- Be a part of a culture that values real people.
Company Overview
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