Note: The job is a remote job and is open to candidates in USA. Nationwide is a Fortune 100 company focused on providing insurance and financial services. The Consultant in Business Consulting will be responsible for executing and supporting workflow automation for PL Underwriting, consulting with business partners, and ensuring alignment with business priorities.
Responsibilities
- Lead and support end-to-end workflow automation efforts for PL Underwriting, including opportunity intake, solution design, build, testing, implementation, and ongoing support of automation solutions
- Consult with business partners to identify high-value automation opportunities, clarify business requirements, and translate operational needs into scalable solutions
- Develop and manage Power Automate workflows and related tools that improve speed, accuracy, consistency, and efficiency in policy actions, documentation, and operational processes
- Partner across underwriting strategy, product, field underwriting, and operations to ensure automation work is aligned to business priorities and integrated into broader process improvement efforts
- Maintain ownership of reporting, dashboarding, and realized-benefit tracking to demonstrate business value, support prioritization, and inform leadership decisions
- Support ongoing operational needs through rapid-turn automation requests, proofs of concept, and targeted solutions that address business issues with speed and precision
- Proactively identify and advance new automation and AI-enabled opportunities that expand team capacity, reduce manual effort, and improve how work is delivered across underwriting support
- Provide sustained ownership and continuity for a growing automation function that requires deeper business integration, long-term accountability, and preservation of institutional knowledge
- Support adjacent team capabilities, including process excellence activities and work intake coordination, to help maintain a strong pipeline of automation work and business partnership
- Project Management of automation workflows that transition from Power Automate to IT-supported capabilities
- Partners with senior leaders to transform their businesses through the strategic application of people, processes and technology. Participates in the planning process by identifying complexities, dependencies and duplications
- Demonstrates expertise in leading business process analysis/design, organizational analysis, needs assessments and cost/benefit analysis to align solutions with business strategies and direction. Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term business transformation plans
- Serves as process management contributor and consultant between business customers and systems area for development and implementation of business processes and procedures. Responsible for communicating to customers, management and external sources
- Identifies critical elements of a business process that need to be managed. Defines criteria of performance success. Reports performance in a cohesive manner
- As a team member, participates in analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture. Provides significant contribution in executing business unit level change
- Conducts and leads training of customers on business, technological, societal and environmental trends to support strategies for improving business performance
- Facilitates evaluation and research of new and existing products, procedures and/or workflow needs associated with business systems for the company. Evaluates new technological developments and evolving business requirements, and recommends appropriate systems alternatives and/or enhancements
- Develops compelling business cases, including gaining senior management input, to accomplish business objectives. Identifies, assesses and mitigates business risks associated with current operating model and/or desired target state operating models
- May provide direction, training and guidance for less experienced staff. May assign responsibility for tasks, sets clear objectives and monitors progress and results. May monitors project schedules and costs. May develops project plans, work breakdown structures and desired outcomes for overall solution delivery
Skills
- Undergraduate studies in computer science, management information, business, mathematics or related field desired
- Eight plus years of dynamic experience in planning, designing and implementing company-wide business transformation initiatives
- Extensive experience in functional, process, information and data modeling, data management and warehousing and applications integration
- In-depth experience with process redesign methods and tools
- Three years of experience in project management is preferred
- Demonstrated knowledge of standards, methodologies and frameworks, business process management and technology
- Sound knowledge of a variety of tools, concepts and techniques
- Understanding of new technologies and developments in the technology industry
- Detailed knowledge of the system development life cycle
- Knowledge of project management concepts and techniques are required
- Thorough knowledge of facilitation, performance management, organizational design and managing organization change
- Ability to lead large or sophisticated projects
- Effective communication skills and ability to deal with ambiguity
- Power Automate workflow development (Desktop)
- Project Management
- Business consulting / requirements assessment
- Analytical problem-solving
- Reporting and dashboard management
- Cross-functional partnership
- End-to-end project execution including IT transition when needed
- Working knowledge of Personal Lines Underwriting processes, tools, and operational impacts is strongly preferred
Benefits
- Medical/dental/vision
- Life insurance
- Short and long term disability coverage
- Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
- Nine paid holidays
- 8 hours of Lifetime paid time off
- 8 hours of Unity Day paid time off
- 401(k) with company match
- Company-paid pension plan
- Business casual attire
Company Overview