Note: The job is a remote job and is open to candidates in USA. Amazon Pharmacy is committed to building the future of pharmacy with innovative technology to deliver on being the earth’s most customer centric Pharmacy. The Clinical Customer Care Staff Pharmacist will act as the customer facing pharmacist, providing clinical knowledge and support to customers and the Customer Care team.
Responsibilities
- Speaking with customers over the phone and via email about issues that are clinical in nature, including but not limited to drug interactions, adverse drug reactions, new medication counseling, and drug omission counseling
- Outreaching to customers in response to voicemails left overnight for clinical issues
- Supporting Customer Care and Clinical Customer Care phone agents with clinical questions that need to be answered
- Researching and completing customer requests via Zendesk tickets. These tickets can include but are not limited to approving packet sets, adjusting customers shipping facility, responding to customer emails, and responding to customer callback requests
- Investigating, reporting, and speaking with customers about potential Quality Related Events and PHI breaches
- Researching and recommending OTC products for customers
- Speaking with customers and addressing clinical complaints
- Completing miscellaneous tasks as needed. These tasks can include but are not limited to prescription transfers, speaking with medical offices, verifying prescriptions, and completing various billing related tasks
- Maintain an advanced understanding of all PillPack and Amazon Pharmacy’s policies and procedures as well as products and services
- Maintain confidentiality of all customer information
- Collaboration with teammates and other overnight teams
- Customer centric and commitment to quality
- Participation in personal growth and development
Skills
- Bachelor's degree in Science, or Doctor of Pharmacy in PharmD, or Doctor of Pharmacy
- An active and unrestricted Pharmacist License in your domicile state
- Strong interpersonal skills, including professional written and verbal communication
- Ability to apply clinical knowledge to customer situations in real time
- Ability to work autonomously and proactively identify areas in needs of improvement
- Ability to work within and navigate between multiple pharmacy systems
- Critical thinking providing out-of-the-box solutions
- Uphold Amazon Pharmacy's Core Values and a passion for providing an exceptional customer experience
- Flexible, ability to adapt to change, and adjust to changing demands
- 1+ years experience in a retail or mail order pharmacy setting
- Active Pharmacist license with the HI Board of Pharmacy
Benefits
- Sign-on payments
- Restricted stock units (RSUs)
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off
- Parental leave
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