Note: The job is a remote job and is open to candidates in USA. Codekeeper is a LegalTech company focused on enhancing customer communications and support within the legal drafting and review sector. The Client Success Specialist will ensure customers achieve their desired outcomes with the product, acting as a bridge between the company and its clients while managing customer satisfaction and retention.
Responsibilities
- You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account
- Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly
- Customers will also be required to set up connections between their source code management platform
- You will support them in this process and make sure everything is administered correctly on our side
- Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service
- This is done via email and website chat
- Some of our customers require us to inspect information they provide
- You draft the reports and send them back to them
- As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements
- You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client
Skills
- Familiarity with LegalTech concepts is crucial for success in this role
- Analytical thinking, and a proactive attitude
- Excellent written English communication skills
- Proficiency in modern web tools like Google Docs and similar platforms
- Highly organized with a strong attention to detail
- Comfortable adapting and multitasking in a fast-paced environment
- Prior experience in customer success or similar role is preferred
- Proficiency in drafting legal documents
- Exposure to working with diverse companies of varying sizes and industries
Benefits
- Passionate and fun-loving colleagues
- Startup mindset with ample opportunities for growth
- Regular team activities and gatherings
- Comprehensive onboarding process with a dedicated ramp-up period
- A supportive team that values open communication and direct feedback
- A chance to excel in your career and make a difference
Company Overview