Note: The job is a remote job and is open to candidates in USA. Gallagher is a trusted partner to organizations navigating important people decisions, helping clients build better workplaces. The Client Operations Manager will provide technical expertise in employee benefits, maintain client relationships, and ensure compliance with benefit plans.
Responsibilities
- Providing technical expertise in the sale, placement, and service of employee benefits
- Working closely with the Client to provide strategic guidance, partnering as the daily go-to benefits professional
- Building and maintaining effective business relationships with clients through proactive client service, effective management of renewals, accurate and timely responses to inquiries, and ongoing problem resolution
- Leading contact and day-to-day administrator responsible for assigned clients
- Analyzing and interpreting plan rules to ensure compliance with plan documents and summary plan descriptions (SPD)
- Managing special projects as needed
- Contributing to policy and benefit plan development through review, analysis, and improvement recommendations
- Maintaining an ongoing effort to determine and maintain equity with current benefit trends and legislated requirements and programs
- Serving as technical or functional expert
- Providing guidance to lower level staff, but has no formal supervisory responsibility
Skills
- Bachelors degree and 5 years related experience required
- Understanding of the key challenges in employee benefit plans and current health care trends
- Excellent client relationship-building and presentation skills
- 2-3 years brokerage/agency experience preferred
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
Company Overview
Company H1B Sponsorship