Note: The job is a remote job and is open to candidates in USA. Revenue Enterprises, LLC is a Customer Service Contact Center focused on supporting patient billing and customer service needs for healthcare clients. The Client Account Manager will be responsible for retaining client relationships, ensuring exceptional service delivery, and acting as the primary liaison between clients and internal teams.
Responsibilities
- Build trust and deliver superior client service through regular communication and advocacy
- Ensure timely, accurate, and clear reporting for all assigned clients
- Identify issues early, escalate appropriately, and drive resolution
- Collaborate across departments to ensure client priorities are executed accurately and on time
- Ensure every message, report, and update delivered to clients is timely, accurate, professional, and aligned with company standards
- Work in lockstep to align on client goals, service execution, and performance outcomes
- Foster trust, positivity, and transparency in every interaction, ensuring client priorities are communicated internally and executed effectively
- Partner with Finance, IT, and client leadership to facilitate accurate inventory reconciliation processes. Ensure alignment with the client’s designated EHR and assist in identifying and resolving discrepancies or process gaps. While this role does not perform the actual reconciliation, it promotes cross-functional collaboration, drives accountability, and supports timely resolution to maintain system integrity
- Prepare and deliver ad-hoc and regularly requested reports for assigned clients, ensuring accuracy and timeliness
- Ensure timely completion of client-specified CBS reports, including referral, collection, and performance trend data; collaborate with internal leadership to prepare accurate monthly, quarterly, and annual performance review documentation
- Maintain proactive communication and escalate clients’ needs to the appropriate leader while ensuring accountability for resolution
- Capture and communicate client concerns, compliments, and business needs to the appropriate leadership team members in a clear and timely manner
- Coordinate with Finance and IT for client reporting and deliver statements and invoices
- Once notified the client is ready for post-implementation, take ownership of the transition by collaborating with the New Client Implementation team to ensure a smooth handoff through follow-up calls, process alignment, and procedural guidance
- Participate in client meetings to represent Revenue Enterprises and ensure service quality and reporting needs are met
- Coordinate and support all internal departments (Operations, IT, Finance, Administration) to ensure timely and accurate output and execution for client deliverables
- Communicate clearly, professionally, and courteously with internal and external stakeholders
- Supporting Client Account leadership, specialists, administrative staff, and internal teams through collaboration and managing up, ensuring client needs and service standards are met
Skills
- Must be comfortable traveling up to 50% of the time
- High School diploma or equivalent
- 1 - 3 years of experience in Client Account Management or B2B Client Services
- Intermediate proficiency in MS Word, Outlook, and Excel required
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
- Excellent written and verbal communication skills with a focus on clarity and professionalism
- Ability to analyze data, prepare accurate reports, and present findings to clients and internal stakeholders
- Demonstrated problem-solving skills and proactive approach to client needs
- Some college preferred
- Familiarity with CRM tools preferred
- Familiarity with healthcare compliance standards (HIPAA, FDCPA) preferred
Benefits
- Family-owned business where you become part of the family- not just a number
- Award winning workplace: 2019-2025 Inside Arm voted us "Top 10 Best Places to Work" in our industry
- Stable base pay, plus monthly performance bonus opportunities
- Hybrid: true
- On_site: true
- Remote: true
Company Overview