Note: The job is a remote job and is open to candidates in USA. MetLife is a leading financial services company recognized for its commitment to operational excellence and customer care. The Business Procedures Consultant role focuses on overseeing projects to enhance claim management processes and ensure the team meets business objectives.
Responsibilities
- Under minimal supervision, oversees large projects that span across multiple areas, functions, and/or lines of business to implement new and/or modified processes, procedures, and/or initiatives
- Monitors reporting for Catalyst systems to ensure payments are sent timely, ques are routing appropriately, and tasks are completed timely, which includes the handling of tasks and/or system updates
- Determines specific requirements to address complex and varied business needs
- Conducts complex research and analysis to quantify business opportunities and issues and develops formal recommendations for presentation to the Disability Solutions Team
- Analyzes data and implements strategies to address root causes of the gaps and monitor strategies
- Disseminates pertinent information to the claim operation in the appropriate method to impact change
- Identifies barriers and escalates to senior leaders in the organization as appropriate along with recommended solutions
- Interacts effectively with teams to discuss trend analysis and provide effective communications to enhance quality results and reduce customer noise
- Performs other duties as assigned or required
Skills
- A comprehensive understanding of the disability systems, especially in Catalyst
- STD and Family Medical Leave Act claims knowledge
- Balances task work while adapting to change and exploring new innovative ideas
- Ability to prioritize and maintain quality
- Strong partnership skills with all levels of the organization
- Strong customer satisfaction focus
- Motivated by their interactions with others and ability to work independently
- Quickly grasps information and efficiently solves verbal challenges with strategic thinking
- Communicates complex verbal and written concepts with ease
- Pays close attention to details, and accounts for details that may be overlooked
- Knowledge of statistical analysis techniques and methodologies
- Analysis and problem-solving skills
- Strong communication skills
- Proficient with Microsoft office software
- Bachelors Degree
- 2 years of experience STD and Family Medical Leave Act claims knowledge
- Knowledge of the Cognos reporting tool, intermediate to advanced knowledge of Excel (Examples Pivot Table Skills, V-Lookups, Power Queries, etc.)
- Working knowledge of MS Word, PowerPoint, Outlook, SharePoint, Teams, and CoPilot
Benefits
- Annual short-term incentive compensation
- Stock-based long-term incentives
- Comprehensive health plan that includes medical/prescription drug and vision, dental insurance
- No-cost short- and long-term disability
- Company-paid life insurance and legal services
- Retirement pension funded entirely by MetLife and 401(k) with employer matching
- Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
- Employee Assistance Program (EAP) and digital mental health programs
- Parental leave
- Paid time off
- Paid holidays
- Volunteer time off
- Tuition assistance
Company Overview