Note: The job is a remote job and is open to candidates in USA. The ALS Association is the largest ALS organization in the world. They are seeking a Business Intelligence Analyst to contribute to data-driven insights and actionable recommendations that support organizational priorities, working cross-functionally to address challenges and improve processes.
Responsibilities
- Build and maintain Salesforce reports and dashboards based on business requirements and user needs, gathered directly from stakeholders across the organization
- Leverage AI tools such as Claude to create reports, analyses, data visualizations, and tools that extend beyond traditional Salesforce capabilities
- Identify and resolve data quality issues as they arise, utilizing tools such as Salesforce, Claude, Excel, and Tableau. Collaborate with our Data Operations team as needed to investigate and address root causes
- Evaluate business processes, gather and document requirements, and work with peers within the Data and Technology team to implement solutions that drive efficiency
- Lead ongoing reviews and improvements of priority business processes across departments, partnering closely with department leads to understand needs and drive alignment
- Serve as both project lead and project team member depending on the initiative, managing projects independently from planning through completion, including regular communication of project status with relevant stakeholders
- Manage competing priorities and resources while monitoring deliverables to ensure timely completion
- Conduct user acceptance testing and incorporate feedback to validate that solutions meet business needs before deployment
- Translate data findings and process knowledge to support the Technology Enablement team in producing formal documentation
- Conduct meetings and presentations to share findings and next steps, and effectively communicate insights to stakeholders ranging from individual contributors to senior leadership
- Coach and guide end users on Salesforce reporting and interpreting data outputs to build data literacy across the organization
Skills
- Bachelor's degree in business or a related field and/or comparable work experience
- A minimum of 2 years' experience in business analysis, data operations, or a related field
- Exceptional analytical and conceptual thinking skills with a natural curiosity and drive to explore new approaches and tools
- The ability to influence stakeholders and work closely with them to determine acceptable solutions
- Advanced technical skills related to databases and data visualization tools, including Salesforce, Tableau, and Excel
- Experience with or openness to leveraging AI tools to enhance reporting and analysis
- Experience creating detailed reports and speaking to audiences ranging from individual contributors to senior leadership
- Strong written and verbal communication skills
- A proven track record of leading and supporting projects independently, following-through on commitments, and managing competing priorities
- Excellent planning, organizational, and time management skills
- A collaborative team player who builds strong relationships across departments
- Nonprofit experience preferred
Benefits
- Healthcare benefits
- A 401(k) plan with employer match
- Short-term and long-term disability coverage
- Basic life insurance
- Well-being benefits
- Paid time off
- Several paid holidays
Company Overview