Note: The job is a remote job and is open to candidates in USA. NTT DATA is a leading business and technology services provider, and they are seeking a Business Analyst - Loftware Enterprise Cloud to join their team. The role involves leading requirements-gathering workshops, documenting processes, and collaborating with technical teams to ensure successful implementation of enterprise labeling solutions.
Responsibilities
- Lead discovery and requirements-gathering workshops with business SMEs and site stakeholders across Manufacturing, Quality, Regulatory Affairs, and Supply Chain functions
- Document current-state (“As-Is”) labeling processes, systems, workflows, and data dependencies across multiple sites
- Define and document future-state (“To-Be”) business processes aligned with Loftware Enterprise Cloud capabilities, including Print-on-Demand labeling and SmartFlow workflows
- Develop and maintain business and functional documentation, including:
- Business Requirements Documents (BRDs)
- Functional Requirements Documents (FRDs)
- Process maps and workflows
- User stories
- Acceptance criteria
- Analyze existing label templates across multiple legacy labeling systems
- Partner with business SMEs to define template rationalization and standardization strategies
- Support mapping, redesign, and recreation of label templates within Loftware Enterprise Cloud
- Ensure compliance with regulatory, quality, and operational requirements throughout migration activities
- Collaborate with technical teams and implementation partners to define integration requirements between Loftware and enterprise systems including ERP, PLM, and SQL databases
- Document data flows, field mappings, business rules, and integration specifications
- Support validation of data integrity, traceability, and compliance requirements
- Gather and document requirements for artwork creation, change management, review, and approval processes
- Define user roles, permissions, and approval hierarchies within SmartFlow
- Align artwork workflows with existing Quality Management System (QMS) and regulatory processes
- Serve as the primary liaison, alongside business leads and SMEs, between business users and technical implementation teams
- Facilitate workshops, working sessions, and decision-making forums
- Manage requirement reviews, approvals, and stakeholder sign-offs
- Maintain end-to-end requirements traceability throughout the project lifecycle
- Support development and execution of User Acceptance Testing (UAT) strategies and plans
- Collaborate with business stakeholders to develop test scenarios and test cases covering critical business processes
- Coordinate defect management, issue resolution, and retesting activities with implementation partners
- Support impact assessments and deployment readiness activities across multiple sites
- Assist in the development of training materials, user guides, and adoption plans
- Provide go-live support and post-implementation hypercare assistance
Skills
- 7+ years of strong experience implementing enterprise labeling solutions, preferably Loftware Enterprise Cloud
- 3+ years of experience with NiceLabel or comparable enterprise labeling platforms is acceptable
- 3+ years of solid understanding of Print-on-Demand labeling processes and enterprise labeling architectures
- 7+ years of proven experience leading requirements gathering and process design initiatives across multiple sites and stakeholder groups
- 3+ years of understanding of integrations involving ERP systems (e.g., SAP), PLM platforms, databases, and enterprise applications
- 3+ years of experience supporting large-scale, multi-site global implementations
- Must reside in the US
Benefits
- Incentive compensation based on individual and/or company performance
- Company benefits including medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short and long term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally-required benefits
Company Overview