Note: The job is a remote job and is open to candidates in USA. Sarasota County Government is seeking a Business Analyst to join their Planning & Development Services Administration Team. The role involves driving technology and business solutions, improving business processes, and supporting enterprise applications to enhance services for the community.
Responsibilities
- Support software implementation projects, system upgrades, and enhancements while keeping projects on track and stakeholders informed
- Coordinate testing activities with business partners, vendors, and technical teams to ensure successful project delivery
- Gather business requirements, facilitate stakeholder meetings, and recommend process improvements that enhance efficiency
- Partner with management to prioritize system enhancements, resolve issues, and support project planning
- Serve as the primary liaison between users, IT staff, and vendors to ensure effective communication and issue resolution
- Develop and execute test plans, user acceptance testing (UAT), and other quality assurance activities to ensure reliable system performance
- Analyze business processes, document requirements, and validate system functionality against business needs
- Troubleshoot application issues, support enterprise systems, and collaborate with technical teams on enhancements and defect resolution
- Create and maintain system documentation, user guides, reports, and data validation tools to support ongoing operations
- Provide production support, including participation in an on-call rotation, while staying current on industry trends and best practices
- Deliver exceptional customer service by assisting users with application support, troubleshooting, and process guidance
- Train and support end users and staff on system functionality, business processes, and testing procedures
- Build strong working relationships with internal departments, external partners, and software vendors
- Learn and understand customer operations to identify opportunities for improved system performance and user experience
- Participate in cross-functional initiatives that support departmental and organizational goals
Skills
- Bachelor's degree from an accredited college or university in Information Technology, Business Administration, or a related field with 2+ years of related experience
- OR: 6+ years of professional job-related experience may substitute for formal education at the discretion of management
- 3+ years of experience in business analysis, quality assurance, software testing, or enterprise application support
- Experience gathering business requirements, supporting software implementations, and improving business processes
- Working knowledge of SQL, reporting tools, and software testing methodologies, including user acceptance testing (UAT)
- Familiarity with government software platforms (such as Accela), ITIL practices, or change management principles is a plus
- Strong analytical, problem-solving, communication, and customer service skills with the ability to manage multiple priorities and work independently
Benefits
- Health, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- Flexible Spending Accounts
- Employee Assistance Program (EAP)
- Florida Retirement System (FRS)
- Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
- Utilize our award-winning wellness program including free gyms at multipleSarasota County Government locations.
- Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)**
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