Note: The job is a remote job and is open to candidates in USA. Johns Hopkins Medicine is a not-for-profit organization dedicated to providing high-quality patient healthcare. The Bilingual Spanish Customer Service Coordinator will be responsible for responding to customer billing requests, resolving service-related issues, and ensuring compliance with billing guidelines while utilizing healthcare technology databases.
Responsibilities
- Responding to customers billing requests and inquiries
- Researching and providing resolution of customer service related issues
- Understanding and navigating healthcare technology databases
- Analyzing customer accounts and providing accurate explanations of account balances
- Evaluating and securing appropriate financial resources to maximize reimbursement
- Establishing relationships at all facilities and being familiar with each institution’s computer environment and payer contracts
- Handling member and/or provider calls and documenting calls into the Customer Service Call Tracking System
Skills
- High School Diploma or equivalent
- 1-2 years of call center or health care experience
- Must possess and demonstrate excellent verbal and written communications skills in order to interact with all levels of customers both internally and externally
- Intermediate in Microsoft Office
- Requires adequate math skills
- Requires knowledge of the Maryland reimbursement and regulatory environment so as to ensure compliance with State regulations regarding patient and insurance billing issues
- Some knowledge of medical terminology, in addition to ICD-9 and CPT codes
- Work requires handling member and/or provider calls which includes answering and documenting calls into the Customer Service Call Tracking System
- Work requires adequate interpersonal skills as required to handle sensitive and confidential information requires problem-solving skills under moderate supervision
- Must have the ability to multi task- talk and type while on the phone with patients
- Candidate must successfully pass the Spanish language assessment before a job offer
Benefits
- Medical, Dental, and Vision Insurance
- 403B Savings Plan w/employer contribution
- Paid Time off & Paid holidays
- Employee and Dependent Tuition assistance benefits
- Room for growth
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