Note: The job is a remote job and is open to candidates in USA. Technical Assent is a federal consulting firm that helps government organizations improve services and programs through human-centered design and research. They are seeking an Associate Consultant or Consultant to support customer experience and applied research projects for federal clients, focusing on survey design, data collection, and analysis.
Responsibilities
- Supporting survey design, question development, survey logic, respondent flow, and instrument refinement under the direction of senior team members
- Configuring, testing, and maintaining surveys in Qualtrics and other survey or voice-of-customer platforms
- Building and testing survey logic, skip patterns, display logic, embedded data, contact lists, email distributions, reminders, and data exports
- Conducting survey quality assurance to verify accuracy, usability, accessibility considerations, data capture, and respondent experience
- Monitoring survey fielding, response activity, distribution issues, and data quality during active data collection periods
- Cleaning, organizing, and preparing survey data for analysis and reporting
- Supporting development of quantitative analysis, descriptive statistics, response summaries, cross-tabulations, trend analysis, and open-ended response review
- Developing tables, charts, dashboards, and reporting products using Excel, Qualtrics dashboards, Power BI, Tableau, or similar tools
- Helping translate data into clear findings, implications, and recommendations for federal clients
- Supporting client meetings, status updates, project documentation, and deliverable development
- Coordinating with project managers, researchers, designers, analysts, and client stakeholders to keep work on schedule and aligned with project goals
- Maintaining documentation for survey instruments, data files, codebooks, dashboards, reporting assumptions, and quality control steps
- Contributing to a collaborative consulting environment focused on quality, responsiveness, and practical client value
Skills
- Bachelor's degree in social science, psychology, sociology, public policy, business, statistics, human-centered design, communications, data analytics, or a related field; other relevant disciplines may be considered
- At least 2 years of experience supporting survey research, customer research, employee research, market research, program evaluation, customer experience, user research, or related applied research work
- Hands-on experience configuring surveys in Qualtrics
- Experience supporting survey design, testing, distribution, fielding, reporting, or data analysis
- Proficiency with Microsoft Excel for data review, cleaning, analysis, tables, charts, or reporting
- Experience creating or supporting dashboards and visual reporting using Qualtrics dashboards, Power BI, Tableau, or similar tools
- Understanding of survey research concepts such as sampling, response rates, question wording, skip logic, survey bias, data quality, and respondent experience
- Strong attention to detail and ability to identify errors in survey logic, data exports, charts, reports, and client-facing materials
- Strong written and verbal communication skills
- Ability to work directly with clients in a professional consulting environment
- Ability to manage multiple tasks, deadlines, and deliverables with guidance from senior team members
- U.S. citizenship
- Ability to obtain and maintain a public trust clearance or security clearance, if required
- Experience supporting federal government consulting projects
- Experience with customer experience, employee experience, voice-of-customer, or public-sector research programs
- Experience with Medallia, Alchemer, SurveyMonkey, Forsta, Confirmit, or other survey or VOC platforms
- Experience using Power BI or Tableau to create dashboards or recurring reports
- Experience reviewing or coding open-ended survey responses
- Familiarity with Section 508 accessibility, privacy requirements, data protection practices, or FedRAMP environments
- Familiarity with SPSS, R, Python, SQL, or other statistical/data tools
- Familiarity with OMB/PRA requirements or federal survey clearance processes
- Experience preparing codebooks, data files, data dictionaries, or analysis-ready datasets
Benefits
- Flexible PTO
- Healthcare coverage (medical, dental, vision)
- FSA and HSA
- Short and long-term disability
- 401(k) with employer contributions
- Training and wellness allowances
- Commuter benefits
Company Overview