Note: The job is a remote job and is open to candidates in USA. InSource Solutions Group is seeking an Account Manager for the Midwest Region to foster, grow, and retain revenue within a portfolio of manufacturing and industrial clients. The role involves managing client relationships, driving sales of software and hardware products, and collaborating with various teams to ensure exceptional client outcomes.
Responsibilities
- Establish a consistent cadence of proactive outreach to understand client environments, goals, challenges, and technology plans
- Build and maintain strong relationships through active listening, curiosity, and solution-oriented dialogue
- Maintain a comprehensive view of each client's software inventory, usage, satisfaction, and growth potential
- Ensure exceptional customer experience and reinforce InSource's value in every interaction
- Sell core software products (SCADA, Historian, Cloud), industrial hardware, and related services to assigned accounts
- Present add-on products, complementary solutions, and services aligned to client needs
- Execute annual renewals for software maintenance and SaaS subscriptions
- Qualify opportunities and determine whether to advance personally or hand off to Business Development for advanced solutions
- Deliver effective presentations and product demonstrations via Microsoft Teams and phone
- Actively follow up on quotes and opportunities to advance the sales cycle
- Achieve annual revenue growth targets for the assigned account portfolio
- Conduct follow-up on pipeline opportunities, run targeted campaigns, and participate in joint discovery calls with Business Development
- Use outbound discovery to understand: Current usage and performance of deployed solutions, Client satisfaction and realized value, New or emerging business needs, Organizational or operational changes
- Rapidly triage and respond to inbound requests from existing clients
- Evaluate requests to determine sales potential and whether to manage directly or route to Business Development
- Develop quotes for core opportunities in partnership with technical, sales, or licensing resources
- Hand off advanced or consulting-oriented inquiries to Business Development as appropriate
- Lead weekly team huddles to coordinate activities, share insights, and maintain alignment
- Guide the team in building annual account plans and territory strategy
- Create, present, and defend monthly sales forecasts
- Ensure clients receive the right resource at the right time through strong collaboration across functions
Skills
- 5–7 years of technical sales experience, preferably within industrial automation, industrial software, or manufacturing technology
- Bachelor's degree (4-year) required; degrees in business, engineering, or technology preferred
- Strong client engagement skills: exceptional listening, curiosity, and communication
- Proven ability to use CRM tools strategically for pipeline management, forecasting accuracy, and disciplined sales process execution
- Technical proficiency with SCADA, Historian, Cloud offers, and related licensing models
- Ability to architect and price core solutions; familiarity with MES, APM, or Digital Engineering is a plus
- Understanding of manufacturing IT environments (PLC/DCS, industrial networks, HMIs, servers, and control hardware)
- Proficient and disciplined use of CRM tools throughout the sales cycle
- Confident in recommending products, services, and configurations aligned to client needs
- Ability to articulate the full InSource value proposition
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