Note: The job is a remote job and is open to candidates in USA. Bestpass by Fleetworthy is a leader in fleet readiness technology, providing solutions for safety, compliance, toll management, and weigh station bypass. The Account Manager role is crucial for enhancing customer relationships and ensuring satisfaction, with responsibilities including upselling, account management, and driving customer engagement.
Responsibilities
- Expand revenue from the existing customer base by strategically providing a fantastic experience and upselling/cross-selling by being inquisitive, understanding the customers’ needs, and applying a partner-based approach to sales
- Achieve sales targets, maintain, and develop a strong pipeline of opportunities from existing customer base
- Build a strong understanding of client and industry segmentation, behavior, and insights to drive customer lifetime value
- Ownership of customer engagement including customer upsell/cross-sell and renewals
- Establish, manage, and grow value-based relationships though exceptional communication and follow through to ensure customer satisfaction, resulting in high customer retention
- Serve as voice of the customer to prioritize feature requests and platform improvements during product discussions for Colibri to improve our business solutions using the customer feedback loop
- Responsible for account retention, growth, and upsell-cross sell
- Educate clients on new features, assist with extending their utilization, obtain customer feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups
- Actively drive customer references and case studies
- The desire to exceed expectations
Skills
- 3 to 5 years of experience
- Excellent interpersonal skills with the ability to effectively collaborate with internal and external stakeholders
- Customer-first mindset
- Ability to understand customers' needs and manage client expectations
- Strong work ethic and ability to manage high levels of volume across multiple customers and projects, with varying degrees of priorities, while fostering retention and loyalty in a fast-paced environment
- Excellent verbal and written communication skills
- Ability to leverage your creativity, intellect, and results-oriented attitude
- Salesforce or other CRM platform experience preferred
- PowerPoint, Word, and Excel skills are a plus
Company Overview