Note: The job is a remote job and is open to candidates in USA. Castlight Health is seeking an Account Executive in Customer Success to maintain and expand relationships with key clients in the healthcare sector. The role focuses on driving value and ensuring the growth and retention of business accounts within health plan partnerships.
Responsibilities
- Serve as the primary strategic partner to health plan clients, ensuring retention, growth, and long-term success
- Build relationships with health plan leadership across clinical, network, and executive teams
- Develop and execute account strategies aligned to payer goals, performance metrics, and partnership objectives
- Lead business reviews and strategic discussions focused on performance, growth, and value realization
- Identify and drive opportunities for expansion, new revenue, and partnership growth
- Collaborate internally across clinical delivery, product, and operations teams to support plan objectives
- Navigate complex payer environments, including performance expectations, contracting considerations, and operational alignment
Skills
- Strong understanding of payer operations, decision-making, and partnership dynamics
- Background in account management, partnerships, or business development within healthcare
- Ability to influence payer stakeholders and operate at a strategic level
- Experience driving client performance, retention, and growth
- Experience working with or within health plans (payer-side experience strongly preferred)
- Ideal Backgrounds: Regional or national health plans (BCBS, UHC, Aetna, etc.)
- Ideal Backgrounds: Vendors who partner with or sell into health plans
- Ideal Backgrounds: National accounts teams within payer organizations
Company Overview