HUB International is a leading global insurance broker and financial services firm. The Regional Manager, Insurance Services is responsible for delivering exceptional service to Advisors, optimizing case management, and leading a high-performing service team to enhance productivity and maintain HUB's competitive edge.
Responsibilities
- Oversee case management for all insurance applications, ensuring accuracy, timeliness, advisor-centricity, and proactivity
- Oversee reception functions, ensuring front-line interactions reflect professionalism and customer-centric service
- Proactively engage with key advisors, in coordination with RVPs and the National Manager Inforce, to make sure HUB is meeting and anticipating their service and operational needs
- Own and ensure resolution for all service and operational escalations
- Leverage technology (e.g., Robotic Process Automation - RPA) to enhance service efficiency and advisor support
- Partner with all areas within Insurance Operations & Service to deliver seamless, end-to-end service excellence
- Lead, coach, and manage the Service team, fostering a high-performance culture through HR best practices
- Contribute to the development and execution of the Insurance Operations & Service vision, reinforcing HUB’s position as a leading MGA
- Participate in ad hoc special projects as required
- Represent Insurance Service & Operations within the regions you support, ensuring all needs are met and handled
Skills
- Proven experience in insurance service operations, case management, and advisor support
- Demonstrated leadership skills, with experience in team management, coaching, and performance development
- Ability to leverage technology solutions to drive service excellence and efficiency
- Strong communication and relationship-building skills, with the ability to engage both internal and external stakeholders
- 1-2 years of relevant experience
Benefits
- Competitive Compensation: Benefit from a pay structure that includes incentives, bonuses, and opportunities to increase your earnings.
- Work-Life Balance: Enjoy flexible work arrangements and generous time off to support your personal and professional life.
- Tailored Benefits: Access a personalized benefits package, including company-matched RRSPs, designed to meet your unique needs.
- Career Growth and Support: Invest in your future with HUB! Take advantage of our sponsored training and development programs, tuition reimbursement opportunities, and coverage for professional license fees and membership dues—everything you need to support your growth and excel in your career.
- Exclusive Perks: Take advantage of discounts on events, travel, accommodations, and personal home & auto insurance.
- Extended health benefits
- Disability insurance
- RRSP matching
- Paid-time-off benefits
- Eligible bonuses
- Commissions for some positions
Company Overview
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